AUTOOL Official Store

Seller Feedback (13,549)

• s***w (1274)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  I can't really leave anything but a 'positive' because we got there in the end! The first item sent was faulty and the returns process was needlessly tedious and they ended up telling me not to return the item anyway! This is the problem when the item is being sold by a company based in China, masquerading s a UK based supplier. That said however, I eventually got what I ordered and it was good value.

  Reply from: autool_official_store- Feedback replied to by seller autool_official_store.- Feedback replied to by seller autool_official_store.

  Dear friendThank you for supporting AUTOOLThank you very much for leaving us a positive feedback. We apologize for the unpleasant hiccups in the middle. We have to explain: AUTOOL is a Chinese company and the goods are in the UK overseas warehouse. Just because we reach a better solution with you instead of return.Looking forward to still making more deals with you.If you have any questions, please feel free to contact us.We wish you all the best！Your sincerely,AUTOOL Customer Service Team
• e***a (1489)- Feedback left by buyer.

  Past year

  Verified purchase

  Arrived early despite coming from China. Well packed (the box had been opened by Customs - I had to pay import duty to receive the item). Works well, nice, clear picture and smooth operation. The supplier was very helpful and quick to respond to my questions. Very happy to buy from this seller again.

  Reply from: autool_official_store- Feedback replied to by seller autool_official_store.- Feedback replied to by seller autool_official_store.

  Dear friend,Thank you for your support of AUTOOL！We do apologize for the duties charged to you by UK Customs. Thank you for your kind comments.It is our honor to help you.Your satisfaction is our ultimate goal. AUTOOL will always stock more new quality products, you can follow and bookmark the shop for more discounts. Looking forward to working with you next time. If you have any questions, please do not hesitate to contact us.We wish you all the best！AUTOOL Customer Service Team
• o***o (177)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Great service, item packaged securely and as described +++ Fast shipping, Good price.
• e***l (1586)- Feedback left by buyer.

  Past month

  Verified purchase

  Excellent service, fast postage, packaged securely & exactly as described A++++
• e***v (240)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  The item was as described, and shipping was fast. I did have an issue with the unit not functioning properly at the beginning, but the seller helped resolve the issue promptly. The machine seems to be functioning properly and as designed. A couple of the injector adapter wires were improperly manufactured and were shorted out. The seller has promised to replace them. I would give 5 stars if I had not had to perform immediate repairs the machine.

  Follow-up from: e***v- Feedback followed up on by buyer.- Feedback followed up on by buyer.

  The seller came through with replacement parts as promised. There was excellent communication and quick responses from the seller. All issues were resolved in a timely manner. The machine is now operating as designed.

  
• u***u (173)- Feedback left by buyer.

  Past month

  Verified purchase

  Very good delivery, decently packaged , high quality unit works very well, very good value with discount, excellent seller.