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Quality: Sustaining Customer Service by Lynda King Taylor (Paperback, 1993)
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- Buy it nowQuality: Sustaining Customer Service ("Sunday Times" Business ,.9780712655194
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About this product
Product Information
A follow-on from Quality: Total Customer Service , this book shows in greater detail how companies can, and must, implement customer service programmes, how to delight the customer and continually improve their service. Further examination of the ten companies covered in the first book and how they achieved their targets will be accompanied by case studies from other firms such as P & O Ferries, BR Intercity, Rumbelows and examples from the financial sector such as banks and insurance companies. Lynda King Taylor has also written Not For Bread Alone .Product Identifiers
PublisherCornerstone
ISBN-139780712655194
eBay Product ID (ePID)91817209
Product Key Features
Number of Pages288 Pages
LanguageEnglish
Publication NameQuality: Sustaining Customer Service
Publication Year1993
SubjectMarketing
TypeTextbook
AuthorLynda King Taylor
SeriesSunday Times Business Skills S.
FormatPaperback
Dimensions
Item Height234 mm
Item Weight382 g
Item Width153 mm
Additional Product Features
Country/Region of ManufactureUnited Kingdom
Title_AuthorLynda King Taylor
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