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Understanding the Basics of Return on Investment in Training: Assessing the Tangible and Intangible Benefits by Patricia Pulliam Phillips (Paperback, 2002)

World of Books Ltd (10230883)

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Measuring return on investment in training has become a big issue - partly because trainers now have to prove real benefits to cash-strapped organizations. This is an introduction to a difficult topic, and it seeks to help trainers and senior resource staff understand how to assess both the tangible and intangible benefits of their training programmes. Featuring detailed worked examples showing how all aspects of training effectiveness can be monitored and assessed, the text dispels the significant myths that get in the way of a successful evaluation of the economics of training and performance improvement.