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The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service by David Freemantle (Paperback, 2004)

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Create a Buzz for. Make a big difference to them by taking. Inject energy, vitality and. Do not buy this book on that basis.

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Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.