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Routledge Communication Ser.: Crisis Manager : Facing Risk and Responsibility by Otto Lerbinger (1997, Uk-B Format Paperback)
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By Lerbinger, Otto. The Crisis Manager: Facing Risk and Responsibility.
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About this product
Product Identifiers
PublisherRoutledge
ISBN-100805823875
ISBN-139780805823875
eBay Product ID (ePID)862949
Product Key Features
Number of Pages400 Pages
LanguageEnglish
Publication NameCrisis Manager : Facing Risk and Responsibility
Publication Year1997
SubjectCommunication Studies, Decision-Making & Problem Solving, Management
TypeTextbook
AuthorOtto Lerbinger
Subject AreaLanguage Arts & Disciplines, Business & Economics
SeriesRoutledge Communication Ser.
FormatUk-B Format Paperback
Dimensions
Item Height0.8 in
Item Weight17.6 Oz
Item Length8.9 in
Item Width6.1 in
Additional Product Features
Intended AudienceScholarly & Professional
LCCN96-029388
TitleLeadingThe
Dewey Edition20
Dewey Decimal658.4
Table Of ContentPart I: Communication in an Era of Crises An Era of Crises Contingency Planning: Preparing for the Worst Communicating During and After a Crisis Part II: Managing Seven Types of Crises Natural Crises Technological Crises Confrontation Crisis Crises of Malevolence Crises of Skewed Management Values Crises of Deception Crises of Management Misconduct Part III: Improving Management Performance Risk Management and Communication Ethics: A Moral Code for Executives Issues Management and Stakeholder Relationships Part IV: Conclusions The Crisis Manager
SynopsisAs crises become more numerous, visible, and calamitous, organizations have no choice but to accept them as an inescapable reality that must be factored into their planning and decision making. This book is written for present and future crisis managers--men and women who will be drawn into that inevitable occurrence and whose performance will determine their organization's future as well as their own. It is also written for all managers because the lessons learned in crisis management add to their qualifications as policymakers and decision makers. Organized into four parts, this book: * provides a classification of seven crisis types that enables a manager faced with a crisis to place it within the most relevant category and apply the recommended strategies; * supplements the recommended strategies on how to improve management performance so that future crises can be averted; * examines the causes that lead up to crises, enabling a manager to take preventive action; * recognizes the central role of crisis communication when a crisis event occurs; * assigns critical importance to the impact of a crisis on an organization's reputation--an intangible asset that affects the long-term value and profitability of an organization; and * urges managers on all levels and different functional areas of an organization to become familiar with crisis management so they know how their actions can prevent or mitigate crises. ntive action; * recognizes the central role of crisis communication when a crisis event occurs; * assigns critical importance to the impact of a crisis on an organization's reputation--an intangible asset that affects the long-term value and profitability of an organization; and * urges managers on all levels and different functional areas of an organization to become familiar with crisis management so they know how their actions can prevent or mitigate crises., As crises become more numerous, visible, and calamitous, organizations have no choice but to accept them as an inescapable reality that must be factored into their planning and decision making. This book is written for present and future crisis managers--men and women who will be drawn into that inevitable occurrence and whose performance will determine their organization's future as well as their own. It is also written for all managers because the lessons learned in crisis management add to their qualifications as policymakers and decision makers. Organized into four parts, this book: * provides a classification of seven crisis types that enables a manager faced with a crisis to place it within the most relevant category and apply the recommended strategies; * supplements the recommended strategies on how to improve management performance so that future crises can be averted; * examines the causes that lead up to crises, enabling a manager to take preventive action; * recognizes the central role of crisis communication when a crisis event occurs; * assigns critical importance to the impact of a crisis on an organization's reputation--an intangible asset that affects the long-term value and profitability of an organization; and * urges managers on all levels and different functional areas of an organization to become familiar with crisis management so they know how their actions can prevent or mitigate crises.
LC Classification NumberHD49.L468 1997
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