SynopsisThis engaging, interactive book is best suited for any course that emphasizes cultural awareness and understanding, human interaction and cultural communication among diverse populations (i.e. business management, customer service, health care, human service), and the development of specific skills necessary to relate to others effectively (i.e.global consciousness, teamwork, conflict management, shifting perspectives). The focus of the coursesthis book best suits range from general (i.e. cultural diversity, human relations, freshman seminar/orientation, counseling, communications, sociology, psychology, business, health and human services, theology, education, management) to more specific (hospitality management, racial and ethnic relations, customer service, culturally competent health care, managing diversity, teaching diverse populations). BUilding CQ has been used successfullyin workforce training programs, faculty and staff development activities and programs, and mini-courses or workshops dealing with professional development. Because of its readability and self-directed learning approach, ideal for online courses. ", This engaging, interactive book on cultural diversity is suited for general courses across the disciplines ( i.e. cultural diversity, human relations, freshman seminar/orientation, communications, sociology, business, health and human services, theology, education, management ) as well as more specific ones (hospitality management, racial and ethnic relations, customer service, culturally competent health care, managing diversity, teaching diverse populations, multicultural counseling, muticultural psychology, transcultural nursing, family therapy, human relations/law enforcement). The text treats cultural intelligence as a rich and dynamic skill set we can develop, and manage ourselves through self-directed learning. Readers will develop nine megaskills ; skills they can take with them and use at work, at home, abroad, or in any setting where cross-cultural awareness, understanding, and interaction is required. These nine megaskills include: 1)understanding my cultural identity; 2)checking cultural lenses; 3)global consciousness; 4)shifting perspectives; 5)intercultural communication; 6)managing cross-cultural conflict; 7)multicultural teaming; 8)managing bias; 9)understanding the dynamics of power. Highly interactive, promotes critical thinking, reflection, and application. Includes self-assessments. Readers are continually asked to reflect before and after reading, and write responses in the space provided. Specific performance skills at the beginning of each chapter enable readers to focus on certain competencies they will develop. By building these skills, readers will be able to acknowledge, understand, and leverage cultural differences. Throughout the text, research and theory are discussed, specifically with regard to culture and its impact on who we are, how we view ourselves and others, and how we interact. For additional resources, please visit http://www.buildingcq.com We encourage you to visit this Blog on the subject of diversity consciousness/cultural intelligence at www.diversityconsciousness.com/blog The author driven Blog is for faculty and educators who want to learn more about diversity and how it impacts their institutions, their communities, and their teaching., This engaging, interactive book is best suited for any course that emphasizes cultural awareness and understanding, human interaction and cultural communication among diverse populations (i.e. business management, customer service, health care, human service), and the development of specific skills necessary to relate to others effectively (i.e. global consciousness, teamwork, conflict management, shifting perspectives). The focus of the courses this book best suits range from general (i.e. cultural diversity, human relations, freshman seminar/orientation, counseling, communications, sociology, psychology, business, health and human services, theology, education, management) to more specific (hospitality management, racial and ethnic relations, customer service, culturally competent health care, managing diversity, teaching diverse populations). BUilding CQ has been used successfully in workforce training programs, faculty and staff development activities and programs, and "mini-courses" or workshops dealing with professional development. Because of its readability and self-directed learning approach, ideal for online courses.
LC Classification NumberHF5549.5.M5B827 2007