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Difficult Conversations (HBR 20-Minute Manager Series) by Harvard Business Review (Paperback, 2016)

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You fear your emotions could block you from a resolution. Also available as an ebook.

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Whether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one right way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively. Difficult Conversations takes you through the basics of: * Crafting a clear message * Identifying the other person's goals * Developing and maintaining a positive mind-set * Conducting a productive conversation