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Effective Manager by Mark Horstman (2016, Hardcover)
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Looking for a comprehensive guide to office management? Check out "The Effective Manager" by Mark Horstman. This hardcover book, published by Wiley & Sons, offers practical advice on business communication, office management, and overall management practices. With 208 pages, this book is a must-have for anyone looking to improve their management skills. The book measures 3.9 inches in length, 0.8 inches in height, and 6.3 inches in width, weighing 14 ounces. Written in English, it covers topics in the genre of Business & Economics. Its publication year is 2016. Get your hands on this valuable resource today and start improving your management skills!
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About this product
Product Identifiers
PublisherWiley & Sons, Incorporated, John
ISBN-101119244609
ISBN-139781119244608
eBay Product ID (ePID)219405453
Product Key Features
Book TitleEffective Manager
Number of Pages208 Pages
LanguageEnglish
TopicBusiness Communication / General, Office Management, Management
Publication Year2016
GenreBusiness & Economics
AuthorMark Horstman
FormatHardcover
Dimensions
Item Height0.8 in
Item Weight14 Oz
Item Length3.9 in
Item Width6.3 in
Additional Product Features
Intended AudienceTrade
LCCN2016-018227
TitleLeadingThe
Dewey Edition23
Dewey Decimal658.409
Table Of ContentIntroduction Who This Book Is for, What It's about, and Why ix About Manager Tools xii A Note about Data xiii A Note about Gender xiv 1 What Is an Effective Manager? 1 Your First Responsibility as a Manager Is to Achieve Results 2 Your Second Responsibility as a Manager Is to Retain Your People 4 The Definition of an Effective Manager Is One Who Gets Results and Keeps Her People 4 2 The Four Critical Behaviors 7 The First Critical Behavior: Get to Know Your People 8 The Second Critical Behavior: Communicate about Performance 17 The Third Critical Behavior: Ask for More 20 The Fourth Critical Behavior: Push Work Down 22 3 Teachable and Sustainable Tools 25 4 Know Your People--One On Ones 37 Scheduled 37 Weekly 42 30-Minute Meeting 46 With Each of Your Directs 48 The Manager Takes Notes 50 Where to Conduct One On Ones 54 5 Common Questions and Resistance to One On Ones 57 The Most Common Forms of One-On-One Pushback 57 Talking Too Much and Talking Too Little 68 Pushback on Note Taking 77 Can I Do One On Ones over the Phone? 79 Can I Be Friends with My Directs? 84 Can I Do One On Ones as a Project Manager? 92 6 How to Start Doing One On Ones 99 Choose Times from Your Calendar 99 Send Out a One-On-One E-mail Invitation 100 Allow for Possible Changes in the Near Future 101 Review Intent, Ground Rules, and O3 Agenda in Your Staff Meeting 101 Answer Questions 101 Conduct One On Ones Only for 12 Weeks 101 Don't Rush to Get to Feedback! 102 Don't Rush to Get to Negative Feedback 102 7 Talk about Performance--Feedback 103 Encourage Effective Future Behavior 108 When Should I Give Feedback? 121 8 Common Questions and Resistance to Feedback 127 How Does It Sound? 127 The Capstone: Systemic Feedback 133 9 How to Start Delivering Feedback 141 Announce Your Intention in Your Weekly Staff Meeting 141 Schedule 30 Minutes for Your Briefing 142 Use Our Materials 142 Cover the Purpose of Feedback 142 Walk Them through Each Step of the Feedback Model 142 Give Only Positive Feedback for Eight Weeks 143 Add in Negative Feedback after Eight Weeks 144 Stay as Positive as You Can 144 10 Ask For More--Coaching 147 Step 1: Collaborate to Set a Goal 149 Step 2: Collaborate to Brainstorm Resources 152 Step 3: Collaborate to Create a Plan 154 Step 4: The Direct Acts and Reports on the Plan 159 11 How to Start Coaching 163 12 Push Work Down--Delegation 165 Why Delegation Is the Solution--The Delegation Cascade 167 How to Delegate--The Manager Tools Delegation Model 173 13 Common Questions and Resistance to Delegation 179 What Should You Delegate? 179 What If a Direct Repeatedly Says No to Delegation Requests? 180 14 How to Start Delegating 183 Afterword 185 Index 189
SynopsisThe how-to guide for exceptional management from the bottom up The Effective Manager is a hands-on practical guide to great management at every level., Praise for THE EFFECTIVE MANAGER "Mark Horstmans The Effective Manager is a must-read for anyone supervising from one to one thousand people. I have been a Manager Tools fan since I attended my first conference over a decade ago. Throughout the years, I have turned to Marks wisdom and wit to improve my personal performance and the performance of my teams. The Effective Manager brings together all the tools you need to excel in any field that requires leading others. I cannot give any book a higher recommendation to make a difference in your career." Craig B. Glidden, Executive Vice President, General Counsel, General Motors "I have followed Mark Horstman and Manager Tools since the very first podcast was published in 2005. Follow is the right word, because it reflects the cult status that he has achieved with me and many of my colleagues and friends in the Daimler organization. Mark and the folks at Manager Tools have helped us make better managers in Spain, Mexico, the United States, and now in Turkey. He has touched countless lives in our organization." Gerhard Peter Gross, Managing Director, Mercedes-Benz Financial Services Turkey "This book provides invaluable, actionable guidance for all managers. It will challenge many of the assumptions that you have about what makes an Effective Manager , and it will make you way more productive as a manager. I say this with confidence, having followed much of the advice in this book for the past six years." Marc Grainger, Managing Director, Talent Development, Credit-Suisse "A must read for every manager. Most guidance tells you what to be whereas this book tells you what to do to be a great manager. The Management Trinity is neatly summed up in 12 words, words which have become my own mantra as I have led organizations through change. As a CEO with experience in both the private and public sectors and in more than eight countries, I can testify to the fact that The Effective Manager is applicable in any and all environments." Karen Adams, President and CEO, Alberta Pension Services Corporation "I use what I learned from Mark on management every day, and required all of my top managers at Greenpeace to learn from Marks management trinity. If you want to be effective running a corporation or a nonprofit, read this book." Phil Radford, Former CEO, Greenpeace "Mark has accomplished an incredible task: make management as simple and pragmatic as possible. Of course, it is all backed up by studies and theories, but the genius of Mark is to have boiled it into small pieces, small models, and small rituals that are easy to adopt and remember. Since we have introducedthe One On One at OCTO in 2008, it has become our foundation of better management." François Hisquin, CEO, OCTO Technology, The how-to guide for exceptional management from the bottom up The Effective Manager is a hands-on practical guide to great management at every level. Written by the man behind Manager Tools, the world's number-one business podcast, this book distills the author's 25 years of management training expertise into clear, actionable steps to start taking today. First, you'll identify what "effective management" actually looks like: can you get the job done at a high level? Do you attract and retain top talent without burning them out? Then you'll dig into the four critical behaviors that make a manager great, and learn how to adjust your own behavior to be the leader your team needs. You'll learn the four major tools that should be a part of every manager's repertoire, how to use them, and even how to introduce them to the team in a productive, non-disruptive way. Most management books are written for CEOs and geared toward improving corporate management, but this book is expressly aimed at managers of any level--with a behavioral framework designed to be tailored to your team's specific needs. Understand your team's strengths, weaknesses, and goals in a meaningful way Stop limiting feedback to when something goes wrong Motivate your people to continuous improvement Spread the work around and let people stretch their skills Effective managers are good at the job and "good at people." The key is combining those skills to foster your team's development, get better and better results, and maintain a culture of positive productivity. The Effective Manager shows you how to turn good into great with clear, actionable, expert guidance.
LC Classification NumberHD38.2.H668 2016
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Ratings and reviews
Most relevant reviews
- 02 Feb, 2021
A convent tutorial on management at every level.
I have listened to the "Manager Tools" pod casts for over twelve years with Mark Horstman & Michael Auzenne. As a Supervisor / Manager their insight has been invaluable to my success. This book ties all their basic guidance into one easy to follow bundle. It complements the pod casts perfectly and is an excellent reference source.Verified purchase: YesCondition: Pre-owned
