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Art of Active Listening : How People at Work Feel Heard, Valued, and Understood by Heather R. Younger (2023, Trade Paperback)

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Even with renewed focus on human resources and DEI initiatives, we aren’t hearing each other. Heather Younger says what we need is a new change model for organizational listening. Seek to understand—Step outside our own experiences to uncover the needs and perceptions of our colleagues.

About this product

Product Identifiers

PublisherBerrett-Koehler Publishers, Incorporated

ISBN-10152300388X

ISBN-139781523003884

eBay Product ID (ePID)20057273773

Product Key Features

Book TitleArt of Active Listening : How People at Work Feel Heard, Valued, and Understood

Number of Pages160 Pages

LanguageEnglish

Publication Year2023

TopicHuman Resources & Personnel Management, Business Communication / General, General, Workplace Culture

IllustratorYes

GenrePsychology, Business & Economics

AuthorHeather R. Younger

FormatTrade Paperback

Dimensions

Item Height0.4 in

Item Weight7.9 Oz

Item Length9 in

Item Width6 in

Additional Product Features

Intended AudienceTrade

LCCN2022-046625

Reviews" The Art of Active Listening is a delight to read. Heather R. Younger's use of stories and insights from her years of research shows why our current definition of active listening is flawed and why the way Younger reintroduces it is the key ingredient for creating workplaces where customers and employees alike can feel heard, valued, and understood. This resource is packed full of practical tips and strategies to take us from thinking we are listening to actually listening to one another at work." --Amy E. Edmonson, Novartis Professor of Leadership and Management, Harvard Business School, and bestselling author of The Fearless Organization "After having been privileged to lead a billion-dollar company for twenty-five years, I can say, without a doubt, that my leadership team's desire to listen to our tribe and our customers in the way Heather lays out in this book is crucial to building trust and a positive culture. In this book, The Art of Active Listening , you will find the blueprint to create a culture of listening in your workplace that can ensure that those in your care know you have heard them, and they will respond with more loyalty to your brand." --Garry Ridge, The Culture Coach, Chairman Emeritus, WD-40 Company "Active listening fosters psychological safety for employees while creating a climate of inclusion for the organization. The Art of Active Listening makes space for improving culture behavior through listening. The tools shared in this book helped me start listening to myself on the pathway to understanding the different forms of listening to others." --Yetta Toliver, DBA, LSSBB, Global Head of Diversity, Inclusion and Belonging, Xerox Corporation

Dewey Edition23

TitleLeadingThe

Dewey Decimal153.68

Table Of ContentIntroduction Chapter 1: Recognize the Unsaid Chapter 2: Seek to Understand Chapter 3: Decode Chapter 4: Act Chapter 5: Close The Loop Conclusion: Are You Ready to Become a Better Active Listener?

SynopsisWhen employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. The Art of Active Listening introduces a five-step framework that shows you how to listen successfully and act on what you are hearing. Using the tools provided in this book, you can implement active listening that benefits all team members and customers, strengthens overall engagement, and improves organizational culture. When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization., Improve communication, engagement, and culture with active listening. When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen? Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work? All you have to do is listen . The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to- Recognize the unsaid Seek to understand Decode Act Close the loop Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth- We all want to be heard. We want our voices to matter. We want the work we do to matter. When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains. Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice. When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.

LC Classification NumberBF323.L5Y68 2023