About this product

Product Identifiers

PublisherWiley & Sons, Incorporated, John

ISBN-10047055990X

ISBN-139780470559901

eBay Product ID (ePID)20038305823

Product Key Features

Book TitleMastering Organizational Knowledge Flow : How to Make Knowledge Sharing Work

Number of Pages208 Pages

LanguageEnglish

Publication Year2010

TopicKnowledge Capital, Decision-Making & Problem Solving

IllustratorYes

GenreBusiness & Economics

AuthorFrank Leistner

Book SeriesWiley and Sas Business Ser.

FormatHardcover

Dimensions

Item Height0.9 in

Item Weight14.7 Oz

Item Length9.3 in

Item Width6.4 in

Additional Product Features

Intended AudienceTrade

LCCN2009-050975

Dewey Edition22

Series Volume Number26

Dewey Decimal658.4/038

Table Of ContentForeword: The Generations of Knowledge Management. Preface. Acknowledgments. Chapter 1 The Human Touch. Why This Book? Terminology and Definitions. Taking a Holistic View. Getting into the Flow. Case Study: ToolPool. Chapter 2 Getting Started. Project versus Initiative . Team Structures. Strategy and Assessment. Big Bang or Small. Chapter 3 Roles. Who Should Introduce and Drive Knowledge Flow Management? Who Should Worry about Knowledge Flow Management? Knowledge Intermediaries. Chapter 4 Basic Requirements for Successful Knowledge Flow Management. Passionate Initiative Support. Culture. Trust. Executive Support. Multiple Drivers. Chapter 5 Driving for Success. Internal Marketing: The Myth of Build It and They Will Come. The Pulse. Keep It Simple. Go Global: The Power of Scaling. Motivation. What If Your Knowledge Takes a Walk? Chapter 6 Barriers. Barriers Hindering the Flow. Knowledge Is Power: How Long? Sharing Knowledge Takes Effort. I Need Two More Weeks. Less Can Be More. Legal Limitations. Chapter 7 The Technology Trap. Asset or Pointer. Tools: Not Only Technology. CoPs. Skills Management. "Knowledge Bases". Portals. Open Space Technology. Search. Stories. Knowledge Transfer Sessions. Chapter 8 Measure and Analyze. Measure to Get What You Want. Measuring Quality. Analyze Your Initiative. Feed It Back. Chapter 9 Knowledge Flow Management: The Next Generation. The Role of Web 2.0++. Social Media Internally. What about 2020? Special Roles and Jobs. Stone Age: Creativity Leap through Communities. Technical Infrastructures. Chapter 10 Final Thoughts. Appendix A: Key Success Factors. Appendix B: Additional Resources. About the Author. Index.

SynopsisPraise for Mastering Organizational Knowledge Flow How to Make Knowledge Sharing Work "Frank Leistner knows that the widespread circulation of knowledge among people is the only important aspect of knowledge management. This book is particularly useful for anyone faced with facilitating flows of complex technical knowledge in a global organization. Leistner writes about these topics not in the abstract, but as a very effective practitioner." Thomas H. Davenport, Presidents Distinguished Professor of IT and Management, Babson College "The approach and insight demonstrated by Frank takes one beyond the overused humdrum technology approaches often associated with knowledge publications. Frank has focused on a practical, human-centered journey that elegantly addresses real-life, day-to-day business requirements in a savvy and holistic manner." Frederick Vail, Head, Intellectual Capital Development, E&P, Saudi Aramco "Mastering Organizational Knowledge Flow is one of the few books I know about knowledge management really worth reading. In an economy increasingly based on knowledge and people, no responsible executive can afford to ignore it." Beat Knechtli, Chief Knowledge Officer, PricewaterhouseCoopers, Zurich, Switzerland "Frank Leistner provides a very savvy guide to the perplexities and possibilities of knowledge flow. He explains practically what he and his colleagues at SAS have learned about sharing, applying, and generating dynamic knowledge. His rich experiences create a map for the rest of us to the creation of significant value for our organizations." T.J. Elliott, Chief Learning Officer, Vice President, Strategic Workforce Solutions, ETS Get your companys know in the flow! Draw from knowledge-management expert Frank Leistners breadth of experience and cases to find out what works, and what really doesnt work, in the business world. Take a look inside and youll find: Practical tips and techniques on initiatives with proven success rates Case studies and lessons learned that you can put right to work Key knowledge-flow components, success factors, and traps, Get your organizations expertise out of its silos and make it flow-with lessons from over a decade of experience Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues., Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term knowledge management to the better-suited term knowledge flow management. Provides lessons learned and case studies from real experience Discusses key knowledge flow components, success factors and traps, and where to start Covering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work allows you to stay up-to-date with today's knowledge flow management, and implement best practices to position your organization to take advantage of all of its assets., Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management." Provides lessons learned and case studies from real experience Discusses key knowledge flow components, success factors and traps, and where to start Covering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work allows you to stay up-to-date with today's knowledge flow management, and implement best practices to position your organization to take advantage of all of its assets.

LC Classification NumberHD30.2