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ITIL Foundation: ITIL 4 Edition by Axelos (Paperback, 2019)

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Eaton Books (454)

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Good

Good condition. There are some scuffs to the corners and edges of the cover plus some slight creasing to the spine and top left hand corner of the cover. Otherwise, in good condition with pages crisp and clean.

About this product

Product Information

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Product Identifiers

PublisherTSO

ISBN-139780113316076

eBay Product ID (ePID)14046500405

Product Key Features

Publication Year2019

SubjectBusiness

Number of Pages212 Pages

LanguageEnglish

Publication NameItil Foundation: Itil 4 Edition

TypeTextbook

AuthorAxelos

FormatPaperback

Dimensions

Item Height280 mm

Additional Product Features

Country/Region of ManufactureUnited Kingdom

Title_AuthorAxelos

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by fairfieldwest
31 Mar, 2021
You go to for Corporate Social Responsibility (CSR) – Strategy!
Procedure Eco-sustainable strategies. Most organizations are fighting the environmental impact of technology with more technology! What is need is improved processes and workflow that embeds sustainability into what every one does, everyday in everything that they do. IT Service Management and the best practice guidance of ITIL provides you with a framework to do that.
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