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ITIL V3 Service Transition by AXELOS (Paperback, 2011)

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Product Description : The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations The guidance describes best practices for managing service change and helping departments and businesses to transition efficiently from one state to another The effect of change on operations customers users and the business are all considered in this critical stage of the ITIL lifecycle suite

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This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.