Yes. Chairs are refurbished. What did you expect for 1/5 of the price?
Don't think that you're going to order a $900 chair for less than $250 and it won't be refurbished.
Speaking from experience, we have these Leap chairs at work, which is why I ordered one. I've been using the leap for more than 10 years (maybe longer) so I am an EXPERT on comparison.
I suspected that the chair was not just "open box", but more of a "used and refurbished".
The chair arrived to me quickly - 2 Days. My understanding is that if they aren't stocked, it can take a while for them to get the lots of chairs they use and refurb. Most of these discount office chairs are coming from the same building in Elizabethtown NJ. Not sure why...and results with who you deal with may vary.
So, the chair arrived in 3 pieces. Bottom /w casters, gas cylinder, top. No tools required to stick them together.
All of the fabric on the chair is new...which is good...because if you've ever seen a leap office chair after years of use, there is usually a stain on the seat....
The fabric isn't as comfy as the original Leap fabric however it will break in nicely I suspect. Also, these chairs aren't hard to take apart and re-fabric if I ever wanted to go in that direction.
The only thing I do NOT like about the chair is the refurb on the arms. The Leap chairs usually have a rubberized material on them, and these refurbished chairs have a leather type material covering them. I have no gone through the effort to remove the covering to see if the original rubberized arms are under the new covering. I suspect they did this to give it a *new* look.
The chair itself operates smoothly (arm position, forward position, lean, heights, lumbar ETC), and I can set it up for *exactly* my needs. As someone who has had lower back issues for most of my adult life, these chairs are a life saver.
Overall, I am extremely pleased that I essentially got the same quality comfy chair I use in my office at my home.
Verified purchase: YesCondition: Pre-owned