**Terms and Conditions**
Welcome to Buyery Ltd, your trusted online retailer. Founded nearly a year ago, we have quickly established ourselves as a reliable provider of high-quality products at prices that truly benefit our customers. We take pride in offering an extensive range of items across various categories, always prioritizing value, quality, and customer satisfaction. Over the past year, we have built a loyal customer base and received outstanding feedback, proving that our commitment to excellence is appreciated by those who shop with us. Our mission is simple: to offer the best products at the best prices, so our customers can enjoy top-tier items without the premium cost. At Buyery Ltd, we stand by the belief that great deals shouldn’t come with compromises. Our new slogan reflects our dedication to providing value to our customers: ** Buyery Ltd: Quality You Can Afford, Prices You’ll Love **
**Item Condition**
- We strive to provide the most accurate representation of each item. All products are carefully described in the product description section, and we include live photos to give you the best possible view of what you’re purchasing. - All items, unless factory sealed, are thoroughly tested before dispatch to ensure they meet your expectations. - For certain products, such as kettles or irons, you may notice minor water drops due to our testing procedures. This is completely normal and does not affect the product s functionality. - While we do not offer a manufacturer warranty, we guarantee that you will receive exactly what is shown and described in our listings.
**Returns**
We offer a 14-day return policy, starting from the day you receive your parcel.
Items must be returned in the same condition and packaging as they were received, including all original packaging and accessories.
The buyer is responsible for the cost of return shipping.
If the item is returned in a different condition (e.g., damaged packaging, missing components), a portion of the refund will be deducted in accordance with eBay’s policy.
Damaged or Incorrect Items
If you receive an item that is damaged or significantly different from the description, please contact us immediately via eBay messaging.
To process your claim, you must provide clear photos of:
The damaged item from multiple angles.
The packaging (including any external damage).
The shipping label (if applicable).
Until we receive these photos and assess the issue, we cannot process a refund or return request.
Return Process & Refund Timeline
To initiate a return, please contact us via eBay messaging within 14 days of receiving your item. Our team will provide return instructions.
For international orders, the buyer is responsible for return shipping costs, including customs duties or taxes. Please contact us before initiating a return to ensure smooth processing.
Processing Time:
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
If your returned item does not arrive within 5-7 days, your refund will be on hold until we receive the item back.
**Please note:**
We kindly ask that you carefully review your purchase before committing, as we are unable to accept returns for change of mind or if you no longer need the item. If you have any questions or concerns before purchasing, please don’t hesitate to contact us — we’re happy to assist. - To initiate a return, please contact us via eBay messaging within 14 days of receiving your item. Our team will assist you with the return process and provide you with the necessary instructions.
**For international orders**
-Please be aware that you are responsible for any return shipping costs, including any customs duties or taxes. We recommend contacting us before initiating an international return to ensure smooth processing.
**Return Processing**:
Once we receive your returned item, we will process your refund within 5-7 business days. You will be notified once the refund is issued.
**Shipping**
- We aim to dispatch orders within 24-48 hours of receiving them. If you have any special requests or concerns regarding your shipment, please don t hesitate to contact us. We are committed to providing the best customer service and will do everything we can to accommodate your needs.
**Cancellations**
- Cancellations are only accepted within 24 hours of placing your order. After this window, we begin processing and shipping orders, so cancellations are no longer possible.
-If the order has been dispatched within 24 hours, unfortunately, we cannot accept cancellations. In this case, the customer must return the item according to our returns policy.
**Delivery Issues**
- If your item is delayed, arrives damaged, or if you encounter any other delivery-related issues, please reach out to us immediately. We are dedicated to resolving any problems as quickly and efficiently as possible.
**Customer Support**
- For any inquiries or concerns, please reach out to us through eBay messaging. Our team is always happy to assist and ensure a smooth transaction. If you have any questions, please contact us directly before leaving feedback. We aim to resolve any issues promptly and to your satisfaction.
**Feedback**
- Your feedback is incredibly important to us! Once your purchase has been completed, we would greatly appreciate it if you could leave us a review. Your input helps us improve and provides valuable guidance to future customers. ---
By purchasing from Buyery Ltd, you agree to the terms outlined above. We are grateful for your trust and support, and we look forward to serving you again in the future!
HAPPY SHOPPING!
—-The Buyery ——
