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Mastering Zendesk: Master the art o..., Jacob, Cedric F

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Β£11.99
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Located in: GB, United Kingdom
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Last updated on 03 Apr, 2025 04:55:36 BSTView all revisionsView all revisions

Item specifics

Condition
Very Good: A book that has been read and does not look new, but is in excellent condition. No ...
Title
Mastering Zendesk: Master the art of providing effective IT se...
Book Title
Mastering Zendesk: Master the art of providing effective IT se...
ISBN
1786461048
EAN
9781786461049
Binding
Paperback
Date of Publication
2017-01-13
Release Title
Mastering Zendesk: Master the art of providing effective IT se...
Artist
Jacob, Cedric F.
Brand
N/A
Colour
N/A
Publication Year
2017
Type
Textbook
Format
Paperback
Language
English
Publication Name
Mastering Zendesk
Item Height
235 mm
Author
Cedric F. Jacob
Publisher
Packt Publishing
Subject
Computer Science, Marketing
Item Width
191 mm
Number of Pages
412 Pages

About this product

Product Information

Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book * Deep dive into the functionalities of Zendesk and improve your organization's customer services * Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools * A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn * Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget * Add business rules to create a more effective and automated Zendesk environment * Use Zendesk apps to add more functionality to the Zendesk setup * Extend Zendesk with JIRA and Salesforce * Create custom metrics within GoodData in order to set up customized and automated reports * Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.

Product Identifiers

Publisher
Packt Publishing
ISBN-13
9781786461049
eBay Product ID (ePID)
233453749

Product Key Features

Subject
Computer Science, Marketing
Publication Year
2017
Number of Pages
412 Pages
Publication Name
Mastering Zendesk
Language
English
Type
Textbook
Author
Cedric F. Jacob
Format
Paperback

Dimensions

Item Height
235 mm
Item Width
191 mm

Additional Product Features

Country/Region of Manufacture
United Kingdom
Title_Author
Cedric F. Jacob

Item description from the seller

Seller business information

I certify that all my selling activities will comply with all EU laws and regulations.
VAT number: DE 281042328, EL 996857788, ES N8267548I, FR 27823676960, GB 922696893, IT 00185819992
CRN: 06437594
About this seller

World of Books Ltd

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In 2002, World of Books Group was founded on an ethos to do good, protect the planet and support charities by enabling more goods to be reused. Since then, we've grown into to a global company ...
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