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Cisco Unified Contact Center Enterprise (UCCE): Ip Communications
£31.68
Condition:
Good
A book that has been read, but is in good condition. Minimal damage to the book cover eg. scuff marks, but no holes or tears. If this is a hard cover, the dust jacket may be missing. Binding has minimal wear. The majority of pages are undamaged with some creasing or tearing, and pencil underlining of text, but this is minimal. No highlighting of text, no writing in the margins, and no missing pages. See the seller’s listing for full details and description of any imperfections.
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Located in: Houston, United States
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eBay item number:375518638442
Item specifics
- Condition
- Brand
- Cisco Press
- Edition
- 1
- Publication Date
- 7/6/2011
- Country of Origin
- USA, United States
- Net Quantity/Number of Units
- 1
- Dimensions (LxWxH) - Cms
- 7.38X0.69X9.13
- ISBN-10
- 1587141175
- ISBN-13
- 9781587141171
- SKU
- SONG1587141175
- Book Title
- Cisco Unified Contact Center Enterprise (UCCE): Ip Communications
- No. of Pages
- 306
- ISBN
- 9781587141171
- Publication Year
- 2011
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Cisco Unified Contact Center Enterprise (Ucce)
- Item Height
- 227 mm
- Publisher
- Pearson Education (Us)
- Subject
- Computer Science
- Item Weight
- 516 g
- Item Width
- 190 mm
- Number of Pages
- 312 Pages
About this product
Product Information
Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Gary Ford Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator's view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You'll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently. Gary Ford has spent more than 13 years designing, deploying, and maintaining Cisco telephony and contact center solutions together with several of the world's largest systems integration companies, Cisco ATPs, and customers. He was first introduced to contact centers in 1997 while working for British Telecom (BT) as a test engineer tasked with integrating the GeoTel ICR platform into BT's core telephony network. After Cisco acquired GeoTel, Ford's role evolved to include broader Cisco contact center and unified communications consulting. He holds a bachelor's of engineering degree in computer systems engineering, the status of Chartered Engineer, and several Cisco, Microsoft, and business-related professional qualifications. * Understand the Cisco Unified Contact Center product portfolio and platform architecture * Choose the right single-site, multi-site, or clustered deployment model for your environment * Take a lifecycle services approach to UCCE deployment and application configuration--including preparation, planning, design, and implementation * Implement traditional, current-generation, and next-generation call routing * Master the latest best practices for call flow scripting * Understand UCCE's nodes and distributed processes and build a clean system startup sequence * Design, implement, and deliver unified CM/IP IVR solutions * Set up and efficiently manage UCCE databases * Make the most of UCCE's reporting tools * Create advanced applications with Data-Driven Routing * Effectively maintain any UCCE deployment, including older versions * Use a best-practice methodology for troubleshooting, and master valuable, little-known Cisco diagnostic tools This IP communications book is part of the Cisco Press (R) Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
Product Identifiers
Publisher
Pearson Education (Us)
ISBN-13
9781587141171
eBay Product ID (ePID)
178299885
Product Key Features
Number of Pages
312 Pages
Publication Name
Cisco Unified Contact Center Enterprise (Ucce)
Language
English
Subject
Computer Science
Publication Year
2011
Type
Textbook
Format
Paperback
Dimensions
Item Height
227 mm
Item Weight
516 g
Item Width
190 mm
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Seller business information
VAT number: GB 252332141
Seller Feedback (2,165)
- s***s (2945)- Feedback left by buyer.Past monthVerified purchaseCondition excellent, as described, well packaged, dispatched promptly.Excellent communication from seller. Arrived ahead of anticipated delivery dates. ARRIVED 1st May, expectected between 24th May and 3rd June. Thank you. No import tax payable. A very pleasing experience. Would recommend this seller. A book l have been seeking to replace for 7 years after it got misplaced when moving house after bereavement.
- a***x (244)- Feedback left by buyer.Past monthVerified purchaseAs usual, this seller is completely trustworthy: the book was as described, terrific value, arrived very swiftly from America, well packaged and safe. It was an old library book, but in great condition and appearance, and there can be no criticism, simply thanks and praise for a job well done.
- a***i (1400)- Feedback left by buyer.Past 6 monthsVerified purchaseAn excellent book lot of valuable information regarding all aspects of sewing. A very rare find as bought from the USA. Which was dispatched and and delivered quickly. Excellent communication throughout the transaction. This book was in very good condition as described and well packaged. Happy to highly recommend this seller with reasonable postage from USA. Many thanks.
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Seller Feedback (2,165)
- s***s (2945)- Feedback left by buyer.Past monthVerified purchaseCondition excellent, as described, well packaged, dispatched promptly.Excellent communication from seller. Arrived ahead of anticipated delivery dates. ARRIVED 1st May, expectected between 24th May and 3rd June. Thank you. No import tax payable. A very pleasing experience. Would recommend this seller. A book l have been seeking to replace for 7 years after it got misplaced when moving house after bereavement.
- a***x (244)- Feedback left by buyer.Past monthVerified purchaseAs usual, this seller is completely trustworthy: the book was as described, terrific value, arrived very swiftly from America, well packaged and safe. It was an old library book, but in great condition and appearance, and there can be no criticism, simply thanks and praise for a job well done.
- a***i (1400)- Feedback left by buyer.Past 6 monthsVerified purchaseAn excellent book lot of valuable information regarding all aspects of sewing. A very rare find as bought from the USA. Which was dispatched and and delivered quickly. Excellent communication throughout the transaction. This book was in very good condition as described and well packaged. Happy to highly recommend this seller with reasonable postage from USA. Many thanks.