Delivery Process
We will normally dispatch all orders the same day if the order has been placed before 3:00 pm within the week days ( Monday - Friday ), late Friday orders and weekend orders can only be dispatched on the next available weekday.
You will receive an email within 24 hours of placing your order within the week days ( Monday - Friday ) confirming dispatch.
All items are dispatched with 2nd Class Royal Mail postal method, it will take 3-5 days for an item to be delivered, but in rare cases it can take up to 10 days. (It can take 3-15 days for an item to be delivered outside UK)
Change of Address after the order has been placed?
Please do not ask us to change/amend postal address after placing the order as all orders are dispatched automatically using eBay software.
You can always change/amend your postal address at the checkout before paying for the item.
What if I have submitted a wrong address at the checkout or my address is incomplete?
Please do not blame us for your own mistake, we automatically dispatch all orders to the assigned addresses set in buyer's eBay account (registered address - address visible at the checkout), therefore if your address is incomplete/wrong, your item will either end up in a local delivery office or sent back to us (in some cases, the item may be lost by the delivery service provider).
You need to either pick up the item from your local delivery office by showing a proof of identification, or wait for the delivery service provider to return the item back to us. If the item is returned back to us, we can either send the item to the correct address provided or issue you with refund.
We have all the right to ask for the postage cost for the item to be resent to the correct address or minus postage cost's when refunding you if you do not require the item anymore, but in most cases we will waive these postage charges as a good will of gesture if the customer is in co-operation with us throughout the process. In an unlikely event that the item is lost (not returned back to us), we cannot accept responsibility.
*Most items which are not received are caused by incomplete addresses such as no door Numbers, street name or incorrect postcodes. Please be more understanding if the item has not been received due to an error caused by incomplete address and co-operate with us to get your problem solved. In order to avoid this please make sure correct address is visible and double-check before placing the order.
What if I don't receive my item?
There is no reason to open an eBay buyer protection case, please contact us before to give us the chance to resolve the problem.
We dispatch each and every order which has been placed by the buyer and we have no reason not to dispatch an item (we will always be on contact if there is problem with dispatching an item), therefore if the item does not show up or delayed, it could either be delayed by the Delivery Network or lost in the post (could be due to wrong/incomplete address).
If your item is dispatched with 2nd Class Royal Mail postal method, it will take 3-5 days for an item to be delivered, but in rare cases it can take up to 10 days. (It can take 5-10 days for an item to be delivered outside UK)
Before contacting us to report that you have not received your item, please check your registered eBay address (or eBay transaction) to see if you have the correct address.
If it has been more than 7 days from the day your item has been dispatched, please contact us and we will get in contact with the relevant delivery network and open a claim with them to investigate this further.
Items can sometimes be left with your neighbour, or picked up by another person living at your address, kindly make sure this is not the case before reporting us the item has not been received.
Please do not expect to get a refund straight after reporting your item is lost, as we will need to get in contact with the delivery network and provide them with an ample time to solve the problem, this is also important to avoid dishonest people getting a refund for an item they received.
We will only issue refund or send out a replacement if we are confirmed by the delivery network that the item has not been delivered or lost.
*When contacting us please allow 24-Hours to receive a response within the week days (9am to 6pm Monday to Friday excluding weekends).
How do I get in contact, if I have a problem with an item I purchased?
Please go to your "Purchase History" and locate the item which you would like to enquire about. Click on the "Contact Seller" option, and the page which opens up will have many options such as "Item I received is not as described" , "I haven't received my item yet", if you can not find an answer or a caption from the options, please choose the "Other" option to contact us about your query.
When contacting us please allow 24-Hours to receive a response within the week days (9am to 6pm Monday to Friday *excluding weekends).
**Please do not contact us via any email addresses, as we will not be able to access the email, because all customer enquiries are dealt via eBay messaging system.
Leaving Feedback - Fair Trading Standards
We only want you to be happy with item and the service provided by our store, and we are willing to address all issues as long as we have been made aware by the buyer.
If you intent to leave a Negative / Neutral Feedback or low scores for any of the categories in the feedback area, please make sure you contact us first to provide us a chance to resolve any issues which you might have with your item.
Our policies are straight-forward and easy to understand, and we have mentioned everything possible to help before and after sale.
It is not fair to leave us a a low score feedback or overall negative feedback if we have not been aware of the problem.
Please leave us a 5 Star Positive feedback if you are happy with our service and product as it helps us to grow and raise our service standards.
We will not tolerate any buyer who extorts us with negative feedback in return for a Refund, as this is strictly against eBay's rules, and we will report any buyer who chooses to go down this route in order to get a refund.
Please only use " Contact Seller " option via eBay to send us a message, as our customer support is only available via eBay and using emails or any other method is against eBay's policies.
Please do not hesitate to contact us for any reason, and as stated in our fair trading standards please do not leave a Negative feedback or open a Dispute / Case before giving us the chance to resolve any issues that may occur during or after transaction.
PLEASE ALLOW 24 HOURS TO RECEIVE A RESPONSE TO QUERY.
