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The Moderator's Survival Guide - 9780124047006

BOOKS etc.
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Last updated on 18 Apr, 2025 11:50:40 BSTView all revisionsView all revisions

Item specifics

Condition
New: A new, unread, unused book in perfect condition with no missing or damaged pages. See the ...
Book Title
The Moderator's Survival Guide
ISBN
9780124047006
Publication Year
2013
Type
Textbook
Format
Paperback
Language
English
Publication Name
The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research
Item Height
235 mm
Author
Donna Tedesco, Fiona Tranquada
Publisher
Elsevier Science & Technology
Subject
Computer Science
Item Weight
950 g
Item Width
191 mm
Number of Pages
364 Pages

About this product

Product Information

The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way.

Product Identifiers

Publisher
Elsevier Science & Technology
ISBN-13
9780124047006
eBay Product ID (ePID)
176676047

Product Key Features

Number of Pages
364 Pages
Publication Name
The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research
Language
English
Subject
Computer Science
Publication Year
2013
Type
Textbook
Author
Donna Tedesco, Fiona Tranquada
Format
Paperback

Dimensions

Item Height
235 mm
Item Weight
950 g
Item Width
191 mm

Additional Product Features

Country/Region of Manufacture
United States
Title_Author
Fiona Tranquada, Donna Tedesco

Item description from the seller

Seller business information

I certify that all my selling activities will comply with all EU laws and regulations.
VAT number: GB 976952259
I provide invoices with VAT separately displayed.
CRN: 06687355
About this seller

BOOKS etc.

99.5% positive Feedbackβ€’1.8M items sold

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Registered as a business seller
BOOKS etc is an UK online business that is based in ALDERSHOT, Hampshire. We are a family run company that aims to bring customers a fantastic selection of books with great prices, with friendly ...
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  • w***r (65)- Feedback left by buyer.
    Past 6 months
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    Item as described and despatched in quick time. Item arrived within 3 days and was well packaged. Item was much cheaper than I found elsewhere online. I had a query about my order and the seller responded on the same day and sorted everything out. Would happily buy from seller again
  • r***y (403)- Feedback left by buyer.
    Past 6 months
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    First book went missing/didn't arrive, but Jessica in customer support sorted it out, sending a second copy, it arrived fast and safe, as described, well wrapped, good price and quick customer support. Thank you JessicaπŸ˜πŸŽ‚πŸ‘πŸ₯°πŸ˜Ž
  • a***l (61)- Feedback left by buyer.
    Past 6 months
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    Fantastic experience with this seller. I had an issue with the clay in my kit being dried out, which is something they couldn't have known about before me opening the box. I sent them a message and they replied quickly and kindly with a resolution, replacing my kit for me. Overall the kit was fantastic value and arrived brand new, in perfect condition bar the clay. Very trustworthy and helpful.