Ordering
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Designer Home And Garden cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
Designer Home And Garden returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.
Exchange
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Designer Home And Garden will not be held responsible for items lost or damaged in transit.
All shipping back to Designer Home And Garden is paid for by the customer. We are unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
If you are returning items for exchange please be aware that a second charge may apply.
Non-Returnable
Special order items and bespoke items are NON refundable. You will be advised of these during your purcahse also for reasons of hygiene and public health, refunds/exchanges are not available for some used items (this does not apply to faulty goods – faulty products will be exchanged like for like)
Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
Incorrect/Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Designer Home And Garden immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.
Delivery service
We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.
Delivery times are calculated in working days Monday to Friday. If you order after 3 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
We aim to deliver within 3 - 5 working days but sometimes due to high order volume certain in sales periods please allow up to 21 days. You will be advised at purchase if delays are expected so please bear this in mind before contacting us. Note extended delivery times are also listed in the product descriptions. We will attempt to email you if we become aware of an unexpected delay.
Most small orders are sent out via royal mail packets / post service, if your order is over £35.00 it will be sent out via a parcel or courier service, which will need a signature, if you are not present a card will be left to advise you to pick up your goods from the local sorting office.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office or parcel collection point.
Free delivery areas are postcode restricted and are in the main England / Wales and Lowland Scotland. If in doubt please contact us before purchasing
Next day and economy services where offered are subject to carriers terms and conditions (available on request) and although sold as a next day or economy service this is not a sold as a guaranteed service and delivery times are estimated. Designer home and garden ltd will not be liable in respect of claims or losses whatsoever (including indirect and consequential loss) howsoever rising in connection with the delivery
Export restrictions
At present Designer Home And Garden only sends goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us with your requirements.
Privacy Notice
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
Security
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Designer Home And Garden uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. We do not store credit card details in our database.
We will use the information you provide only for the following purposes.
* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behaviour of our registered users
* To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
Designer Home And Garden and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Designer Home And Garden you accept these conditions. Please read them carefully, Designer Home And Garden controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
Copyrights
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Designer Home And Garden and are protected by international copyright laws.
License and Site Access
Designer Home And Garden grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Designer Home And Garden ltd.
Product Descriptions
Designer Home And Garden and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Designer Home And Garden that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and delivery charges will be shown at checkout if applicable.
Please review our other policies posted on this site. These policies also govern your visit to Designer Home And Garden ltd
