Terms & Conditions
Company Address: Nustone Products Ltd, Dobbies Lane, Marks Tey, Essex, CO6 1EP
Company Registration No: 04439953
VAT No: GB 856 3275 05
1. PRICE
1.1. The price payable for goods that you order is set out on our website at the time of purchase.
1.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
1.3 Quotes are given based on the current price of the goods. Prices are subject to fluctuation and cannot be guaranteed.
2. VARIATIONS & INSTALLATION
We endeavour to display as accurately as possible the colours and sizes of our products on our website, however, each batch is unique. We strongly advise reading through all product descriptions thoroughly and avoiding basing purchasing decisions on images alone. For further information on variations in natural stone, please see the information on our website.
The variations that you will see in each crate may differ from the images displayed on our website and we do our best to display images of each product as accurately as we can. Please keep in mind that these are customer-submitted images of natural products in natural lighting and cannot account for differences in natural lighting, moisture within the slabs or any products used during or after installation.
A natural product will often have a fine layer of dust from the quarrying process and this can sometimes cause the slabs to look a little lighter in colour at first. Colours will intensify and darken when the slab is wet and once laid, the stone will naturally take in moisture from the mortar bed which will help to bring out more of the natural colours. To test this, you can pour a little water onto the slabs whilst they are still in the crate which will bring out some more of the natural colours.
An allowance should be made for +/- 5mm to cover natural variations in the dimensions specified for sandstone, slate and limestone paving, +/- 2mm for granite paving and +/- 10mm for cobbles & setts.
Man-made stones are also produced in batches and can vary in colour and print from batch to batch. We advise keeping this in mind when placing a made-to-measure or top-up order.
The responsibility for the correct installation of the product lies with the customer. Products do not come with a guarantee or warranty pre or post-installation.
We always recommend seeking advice from an industry professional who can assess the specific needs of each project before work begins. Nustone Products Ltd does not take any part in the installation of the product and cannot be held responsible for the incorrect installation of materials supplied or any faults found in products after installation.
You may see changes in the stone after the installation of the product. Anything which appears on the slabs post-installation can only have occurred due to the installation process as this is the only variable between the receipt of the goods and the effects arising. Nustone Products Ltd cannot be held responsible for anything which occurs to the slabs after use.
3. RIGHT FOR YOU TO CANCEL YOUR CONTRACT
3.1. Please read our Cancellation & Returns Policy below
4. CANCELLATION BY US
4.1. We reserve the right to cancel the contract between us if:
4.1.1. we have insufficient stock to deliver the goods you have ordered;
4.1.2. we do not deliver to your area; or
4.1.3. one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.2. If we cancel your contract, we will notify you and will re-credit you. We will not be obliged to offer any additional compensation for any disappointment suffered.
5. DELIVERY OF GOODS TO YOU
Please read our full Delivery Information that is displayed on our listings
Delivery Process
Our standard delivery method is a one-man, kerbside delivery using a tail-lift and manual pallet truck to deliver onto a hard, level surface on the kerb or at the roadside. Please Note: HIAB or grab lorries are not part of our standard delivery method.
Each crate weighs up to one tonne and will be moved manually with a pallet truck. Pallet trucks will not move on grass, gravel or inclines. Delivery will need to be made to a hard, flat and level surface on the kerb or at the roadside.
Delivery will require clear access with space to manoeuvre and turn for an 18-tonne vehicle. Please inform Nustone or our couriers of any access restrictions at the delivery point to ensure that delivery does not fail. If delivery fails, re-delivery or return/cancellation fees will apply.
Please Note: Vehicles require obstacle-free access to the kerbside to be able to make the delivery. Delivery vehicles require a different level of access to bin lorries, and clear access must be left along the road whilst making the delivery.
Failure to inform us about potential access issues may incur additional delivery costs.
Estimated lead times begin from the date that the order was paid.
If Nustone is not notified of any potential access issues when placing the order, the estimated delivery timeframe can no longer apply due to the challenges of delivering the goods.
Accepting Your Delivery
Please check over your goods at the time of delivery before signing the delivery note/POD. If you discover anything wrong, please sign for the delivery as ‘Damaged’. If you cannot check or sign for your goods, we advise that you have somebody do this on your behalf. If you need the goods left unsigned, please let us know in the customer-provided notes at checkout.
Customers must check the goods for any visible damages with the driver present. If you find any visible damage to the crate, such as splintered wood or even if the crate is leaning slightly to one side, please sign the delivery note/POD as ‘Damaged’.
If there are no visible damages, we urge you to open the top of the crate to check for any concealed damage to the goods. If any concealed damages are discovered, please sign the delivery note/POD as ‘Damaged’.
To do this, simply write the word ‘Damaged’ next to your signature, whether on paper or on a handheld device. The driver may not have the delivery note/POD on them whilst manoeuvring the goods, so be sure to request this before they leave so that you can sign for the goods. We advise signing the delivery note/POD yourself and if the driver is signing on your behalf, always be sure to check that the goods are signed for as you see fit. Please note that signing as ‘Unchecked’ will not cover you for any damages discovered.
Unless otherwise stated, a signature confirms that the goods have been delivered in satisfactory condition and are free from any visible signs of damage.
Customers are not expected to check every slab upon arrival and only need to find a single case of damage in order to sign as ‘Damaged’. Once this is done, you have a full 72 hours in which to check the full order and raise a claim by contacting us on eBay.
Each driver has a maximum of 20 minutes per delivery for you to do this and you can request that they wait for the full duration when necessary.
It is the customer’s responsibility to ensure that the goods are signed for. Please be sure that the person receiving the delivery is familiarised with our full procedure and always ensure that you have signed the delivery note before the driver leaves. If you have any issues at the time of delivery, please contact us ASAP so that we can advise you accordingly.
We always advise accepting the delivery to avoid incurring any re-delivery or return charges.
6. DAMAGES
Whilst every effort is taken to ensure that each crate is packed safely and securely, damages can occur in transit, so please be sure that you have the full amount of useable goods on-site before booking in any tradespersons or starting your project. This will allow you time to check for damage and raise a claim before your project starts and will avoid any damages holding up work.
We will issue a refund to the total value of the goods damaged for a successful claim. Please note that we do not offer free replacements.
Any slabs which are damaged can typically be used for offcuts and we recommend using any such slabs in a way where any damaged portion is discarded. This allows you to use the maximum amount of stone possible without laying anything that could be unsuitable.
Chips to the edges or corners of a slab can occur when unpacking crates or during transportation. These will not affect the performance of the slab and are typically concealed once the patio has been pointed.
We are unable to accept claims for orders that the customer has collected or arranged to have collected by a third party.
Claims cannot be accepted for any product which has been used.
If you do have any damages which have been noted at the time of accepting your delivery, message us to raise a claim.
6.1. If the goods we deliver are not what you ordered, are damaged, defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing highlighting the issue within 72 hours of the final delivery of the goods in question. The burden of proof is on the customer to prove the item is not of satisfactory quality, and a second opinion from an independent party may be necessary to provide this evidence. Should this be due to any fair, wear and tear, misuse or accidental damage, Nustone Products Ltd cannot be held liable.
6.2. Due to the long distances that our products travel, some damage can occur. If the product you purchase is damaged or faulty, we may offer an exchange or refund as appropriate in accordance with sections 6.4.1., 6.4.2. and 6.4.3. If the goods have arrived damaged, we ask you to sign for them as “damaged” on arrival. It is important for you to inspect the delivery before signing. If the delivery note is not claused, we are unable to process any claim for damages. Once delivery has taken place, we recommend that you open a claim. You can do this by messaging us.
10.3. Nustone Products Ltd will not refund or replace tiles or slabs that fall under the minimum of 5% of acceptable loss. This should be taken into account when placing your order, as we advise that 10-15% should be added to your order to allow for wastage and cuts.
10.4. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at our option:
6.4.1. to make good any shortage or non-delivery;
6.4.2. to replace or repair any goods that are damaged or defective; or
6.4.3. to refund you the amount paid by you for the goods in question in whatever way we choose.
6.5. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money.
6.6. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable UK law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
6.7 Nustone Products Ltd cannot be held liable for any loss
7. AREA CALCULATION
The m² coverage listed for each product page reflects the total area that you can expect to cover using the stone, including the recommended joint widths for spaces between the slabs. This is to help give a realistic figure of the area that the product will cover once laid and will help customers to place their order accurately.
The total area coverage of the stone alone can be calculated using slab measurements and quantities. Whilst every attempt has been made to provide you with the ability to accurately calculate the coverage ordered, we recommend that customers double-check all area calculations prior to completing the order. Nustone Products Ltd cannot be held responsible for under or over-ordering.
8. NOTICES
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and all notices from us to you will be displayed on our website from to time.
9. EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including without limitation, vehicle delays, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
10. INTELLECTUAL PROPERTY
The content of Nustone product listings are protected by copyright, trademarks, database and other intellectual property rights. You may display the content on a computer screen, or print one copy of such content for your own personal, noncommercial use, provided you keep intact all and any copyright and proprietary notices.
You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Nustone Products Ltd product listings without written permission from Nustone Products Ltd. No licence is granted to you in these Terms and Conditions to use any trademark of Nustone Products Ltd or its affiliated companies including, without limitation, the trademarks Nustone Products Ltd and Nustone.
11. ENTIRE AGREEMENT
These terms and conditions, together with our current prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorised representation of the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
12. MISCELLANEOUS
You may not assign, sublicense or otherwise transfer any of your rights under these Terms and Conditions. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect
13. LIABILITY
Nustone Products Ltd cannot be held responsible and offer no compensation for any loss incurred by the customer due to a delay in delivery, damages in transit or incorrect products received due to third-party couriers. This includes but is not limited to the booking of tradespeople and tool or equipment hire.
Nustone Products Ltd cannot be held responsible and offers no compensation for any damage or injury caused when using our products and recommends that risk assessments and health and safety guidelines are undertaken, followed and enforced at all times when using our products.
