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Empathy: If Quality Matters Why Doe..., Shahab, S. Vahi
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Condition:
Like New
A book that has been read, but looks new. The book cover has no visible wear, and the dust jacket (if applicable) is included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. May have no identifying marks on the inside cover. No wear and tear. See the sellerβs listing for full details and description of any imperfections.
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Located in: GB, United Kingdom
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eBay item number:305634799454
Item specifics
- Condition
- Title
- Empathy: If Quality Matters Why Doesn't the Customer?
- Book Title
- Empathy: If Quality Matters Why Doesn't the Customer?
- ISBN
- 1906993270
- EAN
- 9781906993276
- Binding
- Paperback / softback
- Date of Publication
- 2012-04-01
- Release Title
- Empathy: If Quality Matters Why Doesn't the Customer?
- Artist
- Shahab, S. Vahid
- Brand
- N/A
- Colour
- N/A
- Publication Year
- 2012
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Empathy: if Quality Matters Why Doesn't the Customer?
- Item Height
- 210 mm
- Publisher
- European Centre for Best Practice Management
- Subject
- Management
- Item Weight
- 1013 g
- Item Width
- 149 mm
- Number of Pages
- 608 Pages
About this product
Product Information
This book has been written to highlight, the importance of total quality management in bringing real transformations to the world of business and commerce. It can be said that quality matters and throughout the years several studies have attempted to demonstrate the tangible benefits of quality management and also to prove that quality is not a fad but rather is a science that can be taught, applied, enhanced and maintained. The question on the value of quality management has been answered empirically and scientifically speaking and in view of the fact that the final impact of quality management has eroded, not in terms of whether quality works or not and whether it delivers the intended outcomes. It is rather the case that the life-cycle of growth and development of quality thinking and its growth in terms of uptake has meant that its final value has decreased vis a vie the customer. This manuscript therefore seeks to take the quality debate well into the 21st century by highlighting the importance of the inspired customer.
Product Identifiers
Publisher
European Centre for Best Practice Management
ISBN-13
9781906993276
eBay Product ID (ePID)
141459587
Product Key Features
Number of Pages
608 Pages
Publication Name
Empathy: if Quality Matters Why Doesn't the Customer?
Language
English
Subject
Management
Publication Year
2012
Type
Textbook
Format
Paperback
Dimensions
Item Height
210 mm
Item Weight
1013 g
Item Width
149 mm
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Seller business information
VAT number: DE 281042328, EL 996857788, ES N8267548I, FR 27823676960, GB 922696893, IT 00185819992
CRN: 06437594
About this seller
World of Books Ltd
98.4% positive Feedbackβ’38.2M items sold
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Seller Feedback (13,711,874)
- h***i (37)- Feedback left by buyer.Past 6 monthsVerified purchaseThe seller kindly got in touch to say the book I ordered did not meet the quality advertised due to being found to be in a poor condition at the packing stage. Unfortuntely no replacement was available and would I like to pick a book of equivalent value from the marketplace - which I did. That book arrived safely and was in the condition advertised. I have used this seller many times before and I am grateful for their quality control decission, rather than send me a damaged book. Will use again.
- n***o (606)- Feedback left by buyer.Past 6 monthsVerified purchaseI recently purchased this item on eBay and am extremely happy with it! The quality and condition exceeded my expectations and arrived exactly as described in the listing. The book was good value The shipping was fast, and the packaging ensured that it arrived in perfect condition. The seller was communicative and provided excellent service throughout the process. Overall, a fantastic buying experience, and I highly recommend both the item and the seller to anyone looking for a reliable purchase!
- e***- (401)- Feedback left by buyer.Past monthVerified purchaseIt's been a very positive experience buying from this seller who I have bought from many times before and will do again. The DVD is exactly as described and is in very good condition. It was very reasonably priced and was securely packaged and delivered super fast. I really recommend this seller. Communication is excellent if needed, very prompt, helpful and friendly. A top notch seller who always gives their best. 5π all round π
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Seller Feedback (13,711,874)
- h***i (37)- Feedback left by buyer.Past 6 monthsVerified purchaseThe seller kindly got in touch to say the book I ordered did not meet the quality advertised due to being found to be in a poor condition at the packing stage. Unfortuntely no replacement was available and would I like to pick a book of equivalent value from the marketplace - which I did. That book arrived safely and was in the condition advertised. I have used this seller many times before and I am grateful for their quality control decission, rather than send me a damaged book. Will use again.
- n***o (606)- Feedback left by buyer.Past 6 monthsVerified purchaseI recently purchased this item on eBay and am extremely happy with it! The quality and condition exceeded my expectations and arrived exactly as described in the listing. The book was good value The shipping was fast, and the packaging ensured that it arrived in perfect condition. The seller was communicative and provided excellent service throughout the process. Overall, a fantastic buying experience, and I highly recommend both the item and the seller to anyone looking for a reliable purchase!
- e***- (401)- Feedback left by buyer.Past monthVerified purchaseIt's been a very positive experience buying from this seller who I have bought from many times before and will do again. The DVD is exactly as described and is in very good condition. It was very reasonably priced and was securely packaged and delivered super fast. I really recommend this seller. Communication is excellent if needed, very prompt, helpful and friendly. A top notch seller who always gives their best. 5π all round π