Terms and Conditions
Check the order throughly before payment as any alteration to the order after payment will incur additional costs and cause delays. Please call to check stock of finishes before ordering if using Priority Manufacture.
Due to the bespoke nature of this product if you order the incorrect colour or kit we will not accept returns. It is the responsibility of the purchaser to request samples from Morland if unsure about colour choice. Images on the website should be used as a guide only.
We will not be held responsible for any losses incurred due to a delay in delivery, incorrectly cut or missing parts. We will solve any manufacturing errors at no expense to the customer quickly, but we will not be liable for delays or costs incurred.
Canceled orders that have been cut to your specification will incur a 20% handling charge + any handling / freight fees incurred.
For flat pack furniture there are two delivery options listed below. Standard or Priority Manufacture
Standard Manufacture – Normally 2 weeks but longer at peak times, see current lead time at the top of the website.
This is the default option on all flat pack furniture kits. From payment allow ( current lead time ) weeks for manufacture and 3 days after processing for delivery for UK mainland. At busy times this processing time will increase to 3-4 weeks. Standard finishes are normally in stock, but made to order finishes will take an additional 2 – 3 in addition to the current lead time.
Every effort will be made to process your order as quickly as possible however material supply and machine breakdowns can cause unexpected delays. Evo design will no be liable for any losses incurred due to a delay.
Priority Manufacture ( 3 days ) £100 extra per kit. ONLY AVAILABLE ON REQUEST AT CERTAIN TIMES OF YEAR.
Orders placed before 0800 will aim be delivered on the 3rd working day, excluding weekends, public holidays and Evo Design shutdown dates. For example orders placed 0700 on Monday will aim arrive on Wednesday. The contact phone number and email supplied when ordering may be used to book in the pallet delivery, it is essential it is correct or it will delay delivery. You must be available to accept delivery of the pallet. If the delivery was missed a redelivery charge of £25 will be payable before a second attempt is made.
Priority manufacture is only available on stock finishes, please call to confirm. Should the delivery be delayed by the delivery service we will not be held liable. EVO DESIGN will make every effort to ensure your order arrives as quickly as possible to UK mainland only. Priority Manufacture deliveries to Scotland and wales will take APPROXIMATELY 5 working days.
This is not a guaranteed service, although every effort will me made to get the delivery to you as quickly as possible. EVO DESIGN will not be liable for any costs incurred due to a delayed delivery, incorrect or missing parts. Any errors by EVO DESIGN will be rectified at no additional cost to the customer promptly.
We will deliver to the delivery address specified for delivery. The location must be within mainland United Kingdom and within our pre-defined delivery areas (which exclude Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Scottish islands and other areas which we do not serve). The location must be accessible by road.
In most cases the delivery fee payable by you for your order will be that which is given by EVO DESIGN Shop Online at the time you place your order.
Should there be any delay in manufacture due to machine down time or stock availability, we will contact you as soon as possible.
Delivery Arrangements
Delivery will take place at the delivery address specified by you during the online order process. We ask you to provide us with a telephone number so we can contact you easily and advise you of your delivery.
You are solely responsible for ensuring that we are able to make delivery to the delivery address and that you are available to accept delivery at this address on the delivery date. Please try to inform us as soon as possible if you know that you are not going to be in to accept delivery. We shall not be liable in respect of any delay in delivery as a result of any act or omission by you.
If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own. Delivery staff are not permitted to leave any items that have not been signed for.
On delivery, you will be asked to examine the goods, check the condition of the packaging and whether the correct number of packages have been delivered. You will be asked to sign the delivery document confirming that the delivery has taken place, the number of items delivered, that delivery of the goods has not caused any damage to your property, that items are delivered “free of visible damage” and that you are happy with the service you have received. If there is obvious damage or items are missing or incorrect, you should record this on the delivery document. Missing items will be re-ordered and damaged/incorrect items will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us at a later date if you subsequently find a defect in your goods. You must let us know about any damaged, missing and/or incorrect goods within a reasonable period of time after you have had an opportunity to inspect the goods. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.
Once the goods have been delivered to you (or your representative), you become the owner of those goods and from that point they will be at your risk. This means you will be liable for any subsequent damage, loss or destruction.
Damaged Items
If items within the packaging are faulty or damaged (whether before or during delivery), you shall notify EVO DESIGN customer services of such fault or damage using the telephone number stated on the sales receipt or in our delivery advice email / on our website as soon as possible after delivery quoting your order number. We require images to be emailed to help identify the the parts that require replacing. Damaged or missing part will be sent free of charge. Any part damaged by the customer can be replace at a cost to the customer.
Any damaged product/package must be retained for inspection at a later date. Should you dispose of any damaged product/package before we have had the opportunity to inspect it, then this could affect any claim for replacement.
Where it is established that we are responsible for damage to a delivered item, we will replace the damaged item or if we are unable to do so, we will reimburse you with the full amount you have paid for the product together with any delivery charges.
We will not accept responsibility for any items that are damaged during the delivery process to the extent that such damage is your fault.
Trade accounts
To open a trade account the follow criteria is required.
Website showing trading address
Images of previous work
Hand tools necessary van conversion work including as a minimum, a router with 2mm slot cutter, circular saw on a rail, jig saw with a fine blade.
Must have previous experience assembling flat pack furniture e.g. kitchens or similar
Returning your goods
Manufactured units to your specification can not be returned because of the bespoke nature of the product. Defects caused through actions of Evo Motion Design will however be rectified or replaced.
If you are returning your goods because they are faulty or incorrect, no collection fee will be charged.
If you decide to return goods to us after you have started to assemble them then you should disassemble them to the extent necessary to allow them to be properly returned. However, if disassembly is reasonably likely to cause damage to an item please leave it assembled and let us know by contacting us
Our Liability
In the event of any unforeseen circumstances (including without limitation lorry breakdown,machine breakdown, technical issues, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery time slot or date. We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.
Further Terms
Data privacy and payment: All order are processed in accordance with UK law and any information taken is not sold or passed on to third parties. Credit card details are entered on an external secured page via Sagepay UK and that they are transferred using SSL technology . Payment is taken in £ Sterling. All transactions are 100% secure and no card details and sensitive payment information is held by ourselves.
All orders for parts or accessories must be paid for in full, prior to goods being dispatched or upon
collection
All “special orders” must be paid for in full prior to goods being ordered from our suppliers. “Special” means goods not normally stocked or supplied by EVO DESIGN
All mail order goods are subject to our post and packaging charges.
Delivery is only to UK mainland.
We reserve the right to cancel any order with out explanation.
All goods returned are subject to a 15% handling charge.
All goods remain the property of EVO DESIGN until paid for in full.
All goods are subject to availability of stock.
All prices shown include VAT unless otherwise stated.
Although we always attempt to meet quoted deadlines, we are unable to guarantee delivery/collection dates due to operational constraints.
Every effort has been taken to ensure the accuracy of the contents of our website and brochure. However, the company cannot be held responsible for any errors that may occur.
Due to a constant effort to improve our range of products and our prices, we reserve the right to alter specifications and prices without notice.
Upon placing an order, you are agreeing to these terms and conditions.
All Mail Order parcels must be checked for damages before signing for them. If Damage occurs please mark ‘DAMAGED’ on the carriers consignment note before accepting the goods.
Failure to do this voids insurance claims against the carriers and we (EVO DESIGN) will not be held responsible for damage to goods whilst in transit.
All damage, shortages or omissions must be reported to us within 3 working days.
These terms and conditions and details in our brochure are subject to change without prior notice.
These terms and conditions do not affect your statutory rights.
EVO DESIGN has tried to ensure that the contents of this website are accurate. However, EVO DESIGN will not accept liability for any loss or damage, or inconvenience arising as a consequence of any use of, or the inability to use, any information on this website. Visitors who use this website and rely on any information do so at their own risk. EVO DESIGN does not represent or warrant that the information accessible via the website is accurate, complete or up to date.
EVO DESIGN will not be liable (to the fullest extent permitted at law) for any loss, damage or inconvenience arising as a consequence of any use of, or the inability to use, any information on this site.
EVO DESIGN takes no responsibility for the contents of linked websites and links should not be taken as endorsement of any kind. Evo Design has no control over the content and availability of external websites we may link to.
EVO DESIGN endeavours to ensure that the information on this website is correct but does not accept any liability for error or omission.
EVO DESIGN has tried to ensure that the contents of this website are accurate. However, EVO DESIGN will not accept liability for any loss or damage, or inconvenience arising as a consequence of any use of, or the inability to use, any information on this website. Visitors who use this website and rely on any information do so at their own risk. EVO DESIGN does not represent or warrant that the information accessible via the website is accurate, complete or up to date.
