Your Order.
Although we do our absolute best to manage our inventory, it may happen that an item or variations of an item are out of stock but still visible on eBay. In this rare case, we reserve the right to send a substitute or a variation of the same product.
in most cases, the item becomes available very soon.
In the event that the buyer prefers not to wait or refuses to accept an alternative/substitute item, we will gladly issue a full refund for the total amount of the original transaction. Return postage will be paid by the buyer.
In any event, positive feedback will always be issued even when a transaction is cancelled due to an issue on our end. We also reserve the right to cancel any transaction where a buyer may have transmitted incorrect or fraudulent information or whose eBay profile shows an unusual rate of negative feedback.
FREE P&P, dispatched from Unit 2, Oakwood Industrial Estate, Broadstairs, Kent within 24-72hrs Monday - Friday and Delivered within 2-3 working days after dispatch. We do not dispatch any orders on the weekend. If you order shows as dispatched on a Saturday this will not be dispatched until the following Monday.
Refunds, Returns, & Exchanges
If the item you have purchased arrives faulty or damaged please contact us within 24hrs of receiving your parcel. We will require a picture of the product including the packaging if this is visibly damaged.
When you have provided this information we will investigate the problem and try to resolve it as quickly as we can.
In the unlikely event of an item being incorrect due to an error on our part, we will ask you for a picture of the product and the invoice, once the item is returned we will dispatch the correct item on a 24hr delivery. If you order something in error or change your mind we will accept a return of the product in its original packaging unused, please advise us within the first 5 days of receiving your order, this will be returned at your own cost. We will issue your refund within 48hrs upon receipt of the return. If your original purchase qualified for FREE postage and packaging and you choose to return any part or the entire order, you will be responsible for the postage and packaging we incurred to ship the item(s). Please contact us before returning any items as you will require a returns reference (this enables us to process your return and refund quickly). Any returns received without a returns reference may take longer to process.
All refunds are issued within 48hrs from the time we have agreed to the refund.
Delivery Issues:
We aim to dispatch all orders within 24 working hours, and these are usually delivered within 3-5 working days. All parcels require someone to be available upon delivery. Nevertheless, due to unforeseeable circumstances an item might get misrouted and it could take a few days to be redirected to the correct destination. If no-one is home to take the delivery, the postman should leave you a while you were out card. There are, however, rare cases when the postman may forget to leave a calling card. If you have not received your delivery within 5 days of dispatch please contact us and we will investigate this for you. If you require a tracking number please contact us and we will be happy to provide you with this information. The tracking number will allow you to view the progress of your delivery online including failed delivery attempts. Please be advised your parcel will only be held for 18 days, if you do not collect it within that time it will be returned to us. We will contact you via eBay messages to inform you of this and you will be required to pay a re-delivery charge if you wish to have it resent. If your order is dispatched via Royal Mail First Class post and it does not arrive within 1 week please advise us of this, you will unfortunately have to allow at least 21 days for first class parcels to be delivered as they may still arrive in this time, please be advised we will not be able to investigate these late deliveries until after this period. Please do not ask us to leave a package outside when you are not likely to be home, someone must be available to accept the delivery. Our aim is to have your order delivered within 1-3 working days from the date of dispatch.
When buying from us you accept that we are both depending on the reliability of a third party for your delivery to arrive within the time period stated.
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
