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Delivering Excellence In Health And Social Care: Quality, Excellence and Perform
£41.02
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Located in: London, United Kingdom
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Estimated between Wed, 14 May and Fri, 23 May to 43230
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eBay item number:235333117491
Item specifics
- Condition
- ISBN-13
- 9780335208883
- Book Title
- Delivering Excellence In Health And Social Care
- ISBN
- 9780335208883
- Subject Area
- Civil Service
- Publication Name
- Delivering Excellence in Health and Social Care
- Publisher
- Open University Press
- Subject
- Government, Management, Healthcare System
- Publication Year
- 2002
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Item Height
- 229 mm
- Item Weight
- 410 g
- Item Width
- 152 mm
- Number of Pages
- 256 Pages
About this product
Product Information
...this is going to be a very useful book. It provides an authoritative overview of approaches to quality management contextualised to health and social care. - Joe Walsh, Independent Management Consultant, formerly Assistant Director of Social Services at the Royal Borough of Kingston upon Thames ...the author's wealth of knowledge of the public sector is drawn upon to provide an array of interesting and apposite case studies which illustrate his main themes. As a consequence the book will be useful, not only to those who want an academic perspective, but to anyone concerned with improving the service that they provide . - David Fillingham, Director of NHS Modernisation Agency Many organizations in health and social care are striving to implement the ideas of organizational excellence, performance measurement and process improvement, in the context of a large number of government initiatives including the NHS Plan, Best Value, Clinical Governance and Quality Protects. This book provides a clear explanation of the whole area and includes a wide variety of case studies and examples within health and social care, including the Voluntary Sector. The book gives extensive guidance on the use of the Excellence Model, but it does much more than just describe how to use the Model. It provides practical guidance on how to deliver services focussed on patients and service users, on how organizations can lead, motivate and involve their staff, on partnerships and user involvement, and the vital area of process improvement. There is also a major section on performance measurement. Written by a senior lecturer at Sheffield Hallam University, who is also a Director of South Yorkshire Excellence, and a member of Trent Regional Health Authority's Modernisation Board, Delivering Excellence in Health and Social Care will be of considerable value to managers at all levels in health and social care.
Product Identifiers
Publisher
Open University Press
ISBN-13
9780335208883
eBay Product ID (ePID)
89058165
Product Key Features
Number of Pages
256 Pages
Language
English
Publication Name
Delivering Excellence in Health and Social Care
Publication Year
2002
Subject
Government, Management, Healthcare System
Type
Textbook
Subject Area
Civil Service
Format
Paperback
Dimensions
Item Height
229 mm
Item Weight
410 g
Item Width
152 mm
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Seller business information
VAT number: GB 324767388
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- e***r (2699)- Feedback left by buyer.Past 6 monthsVerified purchaseItem as described , safely packaged and fast delivery , good price , great communication Highly recommended eBayer A+++++
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- e***r (829)- Feedback left by buyer.Past 6 monthsVerified purchaseA quality product in excellent condition and at a good price. Despatched quickly and arrived undamaged via RM. However the tracking code provided never worked at all despite leaving 48hrs as recommended by seller. Communication with seller is very good a d prompt. I would definitely buy from again and highly recommend. Thank you
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Seller Feedback (44,484)
- e***r (2699)- Feedback left by buyer.Past 6 monthsVerified purchaseItem as described , safely packaged and fast delivery , good price , great communication Highly recommended eBayer A+++++
- 8***a (362)- Feedback left by buyer.Past monthVerified purchaseAs described, a brand new copy of Belsay. Arrived within a couple of days. Packaged extremely well. Excellent value for money. Recommend this seller. Delighted with purchase. Would buy from them again.
- e***r (829)- Feedback left by buyer.Past 6 monthsVerified purchaseA quality product in excellent condition and at a good price. Despatched quickly and arrived undamaged via RM. However the tracking code provided never worked at all despite leaving 48hrs as recommended by seller. Communication with seller is very good a d prompt. I would definitely buy from again and highly recommend. Thank you