• THE CUSTOMER IS REPONSIBLE FOR ARRANGING THE RETURN OF ITEMS.
PLEASE CONTACT US VIA EMAIL BEFORE RETURNING FAULTY ITEMS SO WE CAN INFORM THE CUSTOMER OF THE BEST MEHTOD OF RETURN
IF THE CUSTOMER HAS ORDERED THE INCORRECT ITEM/SIZE AND WANTS ANOTHER TO BE SENT, WE REQUIRE POSTAGE AND PACKAGING CHARGES TO BE PREPAID.
ITEMS RETURNED, NOT DUE TO OUR MISTAKE, WILL BE REFUNDED MINUS ORIGIONAL POSTAGE COSTS PROVIDING WE HAVE RECEIVED NOTIFICATION WITHIN 14 DAYS OF PURCHASE.
NO REFUNDS WILL BE GIVEN UNTIL RETURN OF GOODS, EVEN IF FAULTY OR INCORRECT
STOCK PHOTOS MAY DIFFER FROM PRODUCT SENT
Our 14 day guarantee
Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 10 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item, less our cost of shipping and packaging. Please note: we can only accept the return of opened items if they are faulty. This time scale applies to orders that have been sent incorrectly, you must inform us straight away. No returns are accepted after this time scale, even if sent incorrectly.
How to Return an Item
Please follow the steps below to enable us to process your refund efficiently:
1. Repackage the item and send it back to our main address (as below) for the attention of the Returns Department
2. Enclose a note stating your name, order number, and the reason for requesting a return.
3. Please state whether you would like the goods replaced with the same or similar or to receive a refund
4. If the item is broken, please be prepared to describe its fault in full detail.
5. We recommend you use first or second class recorded delivery at the post office (enables you to track the item).
6. In accordance with our terms and conditions, the cost of postage will not be refunded unless the goods are faulty.
7. Please then package the item in its original packaging, including any manuals, warranty cards, licenses and accessories, and send your package to the address below:
Returns Department
Greenover Action Sports
Unit A3
Westfield Business Park
Long Road
Paignton
Devon
TQ4 7AU
For questions about a charge that has been made to your credit card, please Contact the relevant Online Provider you ordered through.
