1. Order Processing:
We strive to process and ship your orders quickly and efficiently. Please carefully read all product descriptions before placing your order to ensure accuracy.
2. Handmade Variations:
As our products are individually handmade, slight variations in color, font, texture, or placement may occur. These nuances are part of the unique charm of our items.
3. Personalisation Accuracy:
We copy and paste your provided text exactly as supplied. Please ensure all spelling and grammar are correct before submitting your order. Once printed, changes cannot be made. If you notice an issue, please let us know at checkout.
4. Personalisation Details:
To avoid delays, personalised details or artwork approvals must be received within 24 hours of order placement. Orders without this information may be cancelled or marked as dispatched but kept on hold to maintain timely delivery commitments required by eBay policies.
5. Shipping Address:
Orders are shipped to the address provided in your eBay account. Please ensure your address is accurate and up-to-date. If corrections are needed, contact us promptly via eBay messaging.
6. Delivery Timing:
If you require your item by a specific date, please contact us before placing your order to confirm feasibility. Requests for specific delivery dates included in order notes may not be accommodated after purchase.
7. Personalisation Changes:
Due to our quick turnaround times, personalisation details cannot be altered after the order is placed. In some cases, products are dispatched on the same day as the order.
8. Print Size and Quality:
We maximise the printable area to ensure bold, clear, and visually striking prints.
9. Visual Proofs:
Screen resolution proofs are available upon request after purchase. The first proof and up to two revisions are complimentary. Additional proofs or revisions may incur an extra fee. Proofs cannot be used for color matching purposes.
10. Color Variations:
Please note that colors may appear different on your monitor compared to the final product due to display settings and supply chain factors. We make every effort to ensure accurate representations in our product images and videos, which are for illustrative purposes only.
11. Product Availability:
All items are subject to availability.
12. Pricing and Description Updates:
Prices, descriptions, images, and videos are subject to change without prior notice.
13. Customer Support:
Have a question or special request? Contact us via eBay messaging, and we’ll do our best to customise your order to meet your needs.
14. Business Hours:
Our business hours are Monday to Friday, 9 AM to 5 PM. We are closed on weekends. Orders and messages received during weekends will be addressed as soon as possible the following business day.
15. All Sales Final:
By placing an order, you agree to our terms and conditions and confirm you have reviewed them in full. All sales are final.
