About Us
PlumbingWorld are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
PlumbingWorld,
Unit 4 Blackheath Trading Estate
Cakemore Road
Rowley Regis
West Midlands
B65 0QN
United Kingdom
Telephone: 0121 508 9985
Fax: 0121 559 2502
Email: ebay@plumbingworld.co.uk
VAT Registration Number: 660988394
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Please check the delivery options in the checkout for delivery prices.
We accept payments and bank transfers on special request.
Please note all pictures are for representation purposes only.
We accept Visa and MasterCard as well as other major Debit Cards or CreditCards. Due to new fraud prevention legislation we have to charge cards immediately. Our definition of ready to ship may be having given a supplier or manufacturer instructions to deliver direct. You are given the chance to enter your credit card details into our secure payment gateway with SagePay. Your details are not displayed to either us or SagePay, only to the banks for the purpose of completing the transaction.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice and take payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We strongly advise you do not arrange to have a product installed until it has arrived and has been checked. We will not be liable for any costs incurred in this way.
Bespoke items
Under the Consumer Contracts Regulations 2013; Item(s) that are made to a customer’s specifications (but not standard upgrades or variations) cannot be cancelled once ordered so you will be subject to the full charge once the order is placed.
Delivery
We will normally send your order to you in 2 business days and many will be shipped within 24 hours. You will be informed of any delays. Some products have longer delivery times; please check the delivery tab on the product for the estimated delivery timescale. Your signature accepting the item from our delivering courier is sufficient proof of delivery.
It is the responsibility of the customer to check the goods upon delivery before signing for them.
Signing for items accepts they were received in good condition and undamaged. If there is any sign of damage please sign as "damaged" and report to us on the day of the delivery - claims for damage will not otherwise be accepted by our courier.
Reasonable assistance must be provided to the delivery driver to help unload. Delivery is made to curbside / ground floor only. No responsibility can be accepted for any claims once the item is fitted.
All responsibility of the goods lies with the buyer once the item has been signed for. We do not cover for consequential loss, labour or courier / transport costs.
If there is visible damage to any item we ask you provide photographs of the damage to our customer service team as soon as possible (contact@plumbingworld.co.uk). Our team will assess the damage to ascertain the best solution as soon as possible.
If you have ordered a pallet item and there are access restrictions around your address, please inform us immediately as we may need to make special arrangements. If we are not contacted, and the delivery cannot be made due to poor access, you will be liable for a redelivery charge to bring the delivery out again on a smaller vehicle. These are terms of sale.
If delivery is attempted and no-one is available you will be liable for a re-delivery charge of £30.
Please DO NOT book a plumber/fitter in before receiving the goods. Please order goods in advance.
Returns
If you would like to return an item please be aware you may incur a re-stocking fee of up to 35% of product price. All items returned will need to be in original unopened packaging, if you have opened the item we will be unable to accept the item back I’m afraid. If you have any questions regarding this please feel free to contact us.
Payment
All of our products are offered to you on a payment with order basis. We will only accept your order if it is accompanied by payment in full. Payment can be made by most credit cards, debit cards or by Bank Transfer.
Back Orders
If your item is not in stock, we will then back order for you. You will always be emailed with the option to cancel your order, if you would rather not wait, then a full refund for the items cancelled will be arranged.
VAT
The prices we quote include VAT at the applicable rate.
Credit/Debit Card Security
When your order is placed at our website, credit card numbers are taken by a proxy service via an secure encrypted connection, they are never visible to ourselves, only to the banks and providers for the purpose of making the transaction.
Privacy Policy
We at PlumbingWorld are totally committed to protecting your privacy. We comply with the principles of the EU GDPR (General Data Protection Regulation), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the SafeBuy Code of Practice.
We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order
Shower Trays
Certain items such as shower trays have a manufacturers tolerance of 10mm either side. Please ensure your shower tray is the correct size upon receipt of the goods.
