The terms ‘VOCLA’, ‘we’, ‘us’ and ‘our’ refer to Vocla Limited, whose company registration number is 07910951, registered with the Registrar of Companies for England and Wales.
The terms ‘you’ and ‘your’ refer to the eBay user and/or purchaser of the goods.
1. Terms of Sale
By placing an order you are offering to purchase a goods on and subject to the following terms and conditions.
1.1. Our Contract
When placing an order, you undertake that all details you provide us are true and accurate.
When you place an order, eBay will confirm this.
VOCLA retains the right to cancel any order for any reason.
1.2. Description, Pricing and Availability
The description and price of the goods you order will be as shown on the eBay listing at the time you place your order. Prices include VAT at the United Kingdom's rate where the purchase is made for delivery within the United Kingdom. Prices do not include VAT where the purchase is made for delivery outside the United Kingdom. No refund or deduction for excluding VAT on sales outside the United Kingdom will be made.
Our price guarantee applies to the GBP price, including delivery and is not applicable against the same products sold on our own website at VOCLA.com.
All orders are subject to availability. If any goods that you ordered are not available, VOCLA will inform you as soon as possible and offer you alternatives or the option to cancel those goods on the order.
If an order is cancelled or part of an order is cancelled and you have already paid for the goods, you will receive a full refund in the same manner as the original payment.
Postage and packaging costs may be charged in addition. These charges are clearly displayed on the eBay listing.
All prices advertised are subject to change at any time.
1.3. Payment
Payment for the goods and postage and packaging charges are made using eBay Managed Payments.
Goods will not be dispatched until payment of cleared funds is received.
1.5. Deliveries
Goods you order will be delivered to the address you provide when you place your order.
Delivery times are not guaranteed and are subject to any delays resulting from postal delays, Customs processing or force majeure for which we will not be responsible, including any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
All parcels either have a GPS barcode that is scanned on delivery by the Royal Mail and used to determine the exact location of delivery, a tracking barcode to show the whereabouts of the parcel or a signature service where the recipient signs for acceptance of the parcel. If any of these confirm that a parcel has been delivered and/or signed for receipt on delivery, VOCLA will not consider the parcel to be lost.
Parcels may be left with a neighbour or can be held at local post offices or postal collection points if the recipient is not available to accept the parcel at the time of delivery.
Tracking details are provided where a tracked service is paid for.
Goods are not considered to be lost until after 15 working days for deliveries within the UK and 25 working days past the expected delivery date for International deliveries. If goods are lost, VOCLA will check all available tracking details and then send replacement goods if available. It is the policy of VOCLA to send a replacement goods if available rather than issue a refund.
You must tell VOCLA if a parcel is later delivered that was previously considered to be lost. VOCLA will consider whether to send a pre-paid mailing bag for you to return those goods.
If you fail to take delivery of the goods or provided an incorrect or incomplete delivery address which did not allow the goods to be delivered, we will refund you for the purchase price of the goods, in the same manner that payment was received, if and when they are returned to us by the postal services, but not for the original cost of postage and packaging.
1.6. Customs
When ordering goods from VOCLA for delivery outside the United Kingdom, you or the recipient may be subject to import duties, taxes and fees which are levied according to local Customs policies and/or laws. VOCLA cannot be responsible for the payment of these.
Customs authorities may open and inspect packages.
Customs processing may cause delays to delivery of parcels, of unlimited length. VOCLA is unable to contact Customs authorities whilst they process a parcel.
1.7. Title and Risk
The ownership of the goods shall not pass to you until VOCLA has received cleared funds in full for the purchase price of the goods plus all other sums which are due. The goods are at your risk from the time of delivery.
1.8. Returns and Exchanges
You may return goods through the eBay returns process.
You have the right to return goods at any time up to 30 calendar days after you receive the goods.
VOCLA will only accept returns for goods free of fault received back in a condition suitable for re-selling - unworn, in their original condition and with all tags and original packaging intact and undamaged.
Except in the case of faulty or miss-described goods, you will be responsible for returning the goods to VOCLA at your own cost, to the trading address of VOCLA. You must take reasonable care to ensure that the goods are not damaged in the meantime or in transit.
Parcels sent from outside the UK should be marked as 'Returned Goods'.
VOCLA will refund you within 7 days of the goods being received back. Refunds will be made in the same manner as the original payment.
Refunds do not include the cost of outbound delivery unless the standard delivery option was selected for the order. The standard delivery option is the cheapest delivery option that was available at the time you placed the order.
If a parcel is returned with the incorrect postage on it and incurs a fee which VOCLA pays, the value of that fee will be deducted from any refund.
1.9. Faulty Goods and Miss-Descriptions
In the case of faulty or miss-described goods we shall, after receiving written notification of the fault or miss-description, ask you to return the goods yourself and refund your reasonable postage costs or alternatively provide you with a tracked returns label to return the goods. If you are able to provide photographic evidence of any fault, we may not then require the goods to be returned.
VOCLA will provide replacement goods where available, to replace faulty goods. If replacement goods are not available or where goods have been miss-described, VOCLA will refund.
VOCLA will not provide replacement goods or refunds where goods have been washed in a way that is not compliant with the washing instructions on the labels of those goods.
VOCLA will only refund miss-described goods if they are received back in a condition suitable for re-selling - unworn, in their original condition and with all tags and original packaging intact and undamaged.
VOCLA will make any refunds due within 7 days of the goods being received back. Refunds will be made in the same manner as the original payment.
2.0 Copyright and Trademarks
The VOCLA eBay store contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. The intellectual property rights in all software and content made available to you on or through this eBay store remain the property of VOCLA and/or its licensors and are protected by intellectual property and copyright laws and treaties around the world. All such rights are reserved by VOCLA and its licensors. You are not permitted to publish, distribute, manipulate or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the eBay store nor may you use any such content in connection with any business or commercial enterprise without the prior written permission of VOCLA. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by VOCLA or its licensors.
VOCLA is a registered trademark belonging to Vocla Limited. No license or consent is granted to you to use this mark in any way unless written permission is provided by VOCLA.
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the eBay store are in no way associated, linked or affiliated with VOCLA. Any trademarks featured on the eBay store are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to VOCLA.
3.0 Disclaimer of Liability
Information and materials displayed or offered on this eBay store are provided without any guarantees, conditions or warranties as to its accuracy, timeliness, performance, completeness or suitability. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude any liability for any such inaccuracies or errors to the fullest extent permitted by law, unless expressly stated to the contrary. We shall not be liable for any damages whatsoever arising out of or related to the use, inability to use, performance or failures of the eBay store and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect the liability of VOCLA which cannot be excluded or limited under applicable law.
4.0 Indemnity
You agree to indemnify, defend and hold harmless VOCLA, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this eBay store or your breach of the terms and conditions.
5.0 Variation
VOCLA shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the eBay store and/or any part of the eBay store.
6.0 Invalidity
If any part of the terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the terms and conditions will not be affected. All other clauses remain in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
7.0 Waiver
If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions.
8.0 Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
9.0 Entire Agreement
The above terms and conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and VOCLA. Any waiver of any provision of the terms and conditions will be effective only if in writing and signed by a Director of VOCLA.
