Messages

To go to your Messages, select the button below. 

Go to Messages - opens in new window or tab

You can always view your Messages by signing in to My eBay and selecting Messages - opens in new window or tab.

How to send a message on eBay

How you send a message to another eBay member will depend on whether you've already done business with them:

• If you'd like to contact someone you haven't had any transaction with before, you can select their username to go to their profile page and then select Contact
• If you've bid on, bought from, or sold to the member, you can contact them through My eBay:
  1. Find the item in your Purchase History.
  2. Select the More actions dropdown menu and select Contact seller or Contact buyer.
  3. Type your message and select Send.

We'll send your message to the member's Messages inbox and their personal email address. You can choose to send a copy to your registered email address as well.

Tip
Sellers sometimes provide answers to commonly asked questions. If they have, we'll show you this information before you contact the seller.

New eBay messaging experience

We’ve rolled out a new messaging experience on the main site and in the eBay mobile app for Android and iOS users. In the new experience, all messages from the same buyer or seller will be grouped together in a threaded conversation. You won’t lose any of your messages — your old messages will still be available in the new format.

​Here's how to use the new messaging experience on the app: 

• Add images — Select the picture icon on desktop or the camera icon on the app to choose up to 5 images at a time
• Delete messages — On desktop, check the box beside the message(s), then select the Trash icon. For iOS, swipe left on the message you want to delete or select Edit to delete multiple messages. For Android, long press to select a message or multiple messages and then select Delete at the top.
• Send offers — Select Send offer or Make an offer below the item information in the message screen for qualifying items
• Organize your inbox with custom folders — You can create up to 5 custom folders by selecting Create folder on desktop

Automatic response

If you’re going to be away or won’t have access to your Messages, you can turn on an automatic response. Here’s how:

1. Go to Time Away settings - opens in new window or tab.
2. Select Automatic response.
3. Set a Start date and End date for your message.
4. Type your message in the Automatic response box.
5. Select Apply.

If someone contacts you through Messages during your time away period, they'll receive your automatic response message, along with the end date of your time away.

Tip
Remember, turning on your automatic response does not hide or pause your active listings; buyers will still be able to bid on and buy items from you as usual. If you want to pause sales, see our Time Away help page.