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All Refurbished items come with a minimum 12-month guarantee. The guarantee covers any defects in functionality.

Once your order has been confirmed, the seller will send you a separate email with details of the seller guarantee, what the guarantee covers and their contact information. Alternatively, this information will be included in the parcel when the item is sent to you.

Please make sure you hold on to this information for the duration of the guarantee.

To make a claim with the seller under the seller guarantee, please refer to the guarantee information that the seller sent when you purchased the item. They may have sent it via email or included it in the parcel. That includes all the details of the guarantee, including how to contact the seller and make a claim.

Consumers have statutory rights in relation to goods. The seller guarantee and eBay Money Back Guarantee do not affect your statutory rights.

Your refurbished purchase is protected by our eBay Money Back Guarantee for 30 days from the delivery date in case your item doesn’t arrive or wasn’t what was described.

You can report a missing item or request a return from your Purchase History. If the seller doesn’t resolve your issue, you can ask us to intervene and help, and we’ll resolve the case.

For full terms and conditions, read our eBay Money Back Guarantee policy.

Certified Refurbished items are refurbished by the manufacturer or manufacturer-approved vendor. Excellent, Very Good and Good condition items are refurbished by quality-vetted eBay sellers.

Yes. The seller thoroughly cleans the item during the refurbishment process.

Buying refurbished instead of new helps prolong the lifespan of a product, preventing it from going to landfill and reducing the environmental impact.

Refurbished products may come in original, plain or seller-branded packaging depending on the item you are purchasing. Check the seller’s listing for full details on what to expect.

Yes. Refurbished items will come with original or new generic accessories, where applicable. Check the seller’s listing for full details of what to expect.

Refurbished items are backed by the eBay Money Back Guarantee. Click to learn more.

Sellers also offer a minimum 12-month guarantee on Refurbished items. Learn more about seller guarantees.

You have 30 days to return a refurbished item. Learn more about eBay's hassle-free returns.

Refurbished items are backed by eBay's Money Back Guarantee. Click to learn more.

Sellers also offer a minimum 12-month guarantee on Refurbished items. Learn more about seller guarantees.